Bungalow is the largest and fastest growing rental company in the United States, rethinking the residential real estate market by providing renters with more convenient, flexible, and affordable living solutions.
Bungalow (bungalow.com) has 269 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
bungalow.com
Website
bungalow.com
Category
Real Estate
Location
Miami, FL 33127 Suite 401
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was supposed to move in around February 2. I saw my leave on December 11 but I had to cancel it somewhere around January but I think there proper management at the Seattle location name our Arcel David I think he’s been ignoring me as I can’t contact him.
NS
Nasha S C.
Bungalow SF is terrible
Bungalow SF is terrible . They don’t fix all of your concerns that need to be fixed. Maintenance takes forever or requests never get done. There are hidden fees in your monthly bills that are not even mentioned in the contract. And they are the ones who charge you your electric bills and water, gas and etc… but you aren’t allowed to see the original bills. It feels like you are being scammed. So please stay away if you don’t want stress everyday. This is the least I can do while waiting to finish my contract with these terrible people .. let you know. All they want is to get more money from you, as much as possible. Why is this business allowed to continue?
SY
Syd
WiFi out for 4 weeks and garage key fob…
WiFi out for 4 weeks and garage key fob does not work. Closet door and laundry door was off balanced and has been for a few weeks. Towels not included although the app said it would be.
CF
Chris F.
Horrible experience with this outfit
Horrible experience with this outfit. Will not return deposit months after leaving my place.
NW
Nicole W.
Terrible. Doesn't even deserve 1 star
Listen y'all. I NEVER write reviews. Genuinely never. However I am taking the time out of my day to tell you to never ever work with this company. They have been extremely difficult to work with. They have no phone to contact, they charge you hidden fees, they won't fix problems with the house causing unsafe living conditions, I could go on. Seriously. Don't.
AR
Asha R.
With the fees, you might as well get your own apartment.
While the pricing is attractive, the management and overall experience with this company are disappointing.
Unprofessional Handling of Issues: When problems arise, management tends to deny responsibility, even when clear evidence is provided. In some cases, they offer a small settlement (around $200) to resolve matters quietly, which feels insufficient and unsatisfactory.
Payment Team Challenges: Communication with the payments team, particularly with David, has been problematic. Responses are unclear, and follow-ups are often lacking.
Pros:
Competitive pricing.
Cons:
Maintenance requests can take a month or longer to address.
Additional fees of $400 or more, which can quickly add up.
Subpar management and lack of accountability.
Safety concerns, including exposed wiring.
Additionally, if you encounter financial difficulties, be prepared for aggressive actions. They have a tendency to send multiple pre-eviction notices before any official communication, which can be stressful for tenants already facing hardships.
Ultimately, while the price may seem appealing, the hidden costs, poor management, and lack of responsiveness are significant drawbacks. I am personally relieved to have moved on to a more stable and comfortable living situation, and I would not rent from this company again. Many past customers likely share similar sentiments.
AM
Amanda M.
Terrible customer support
No reply to phone calls or emails for help. I signed a lease but it is not reflected on my Bungalow account. David does reply to my texts. I was told I am unable to chat/meet with the roommates before signing/paying the deposit, which is contrary to what I see on your website. Very disappointed.
NG
Nicole G.
Massively Misrepresented Rental Space
I’m going to show you pictures of advertised space vs how space actually was. Brace yourself. (I signed a year lease remotely.) Customer service agent also lied & said this was a new Bungalow residence & filling up fast.
I actually don’t see a space to upload photos. Just know… don’t trust them. Don’t sign a long lease. 1-3 months max. Lay eyes on it in person if at all possible.