BungalowReviews of bungalow.com

The property management is completely unreachable. they have tons of hidden fees. I rented a room for 1k a month and i got billed 1.7k each month due to all the hidden fees they have. The property itself was disgusting had a roach, bedbug and a rat problem management was unwilling to do anything about. I ended moving out a month early because it was completely unbearable.

If I could give zero stars, I would. My stay at this apartment has been an absolute nightmare from day one. First of all, management is completely unreachable—they never respond to phone calls or emails no matter how serious the issue. You’re on your own here, and that’s just the beginning of the disaster. The apartment is filthy, and it stays that way. The bathrooms are especially disgusting, rarely cleaned, and clearly not maintained. People constantly throw cigarette butts all over the porch and in the planters, creating a disgusting, trashy environment. I’ve even had issues with tenants trying to get into my car while I was sitting in it—completely unsafe and unacceptable. On top of that, the app for the property is never updated, leaving you guessing about everything from maintenance to trash schedules. Speaking of the property: it’s literally falling apart. Door handles have come off in my hand, once locking me inside a room for over 30 minutes. Mold is growing on the window sills and ceilings, which is a serious health hazard. I’ve had things stolen multiple times, and security is clearly nonexistent. The trash situation is disgusting—pickup is inconsistent at best. After a week, trash piles up so much it has to sit inside the apartment or on the porch for two weeks or more, rotting and attracting bugs. As if that’s not enough, I’ve come home from work on more than one occasion to find a gentleman leaving the toilet unflushed and used in the most disrespectful way—and yes, there was feces in the shower. That is beyond unhygienic and utterly revolting. This place is a biohazard, a safety risk, and a total scam. Do not rent here unless you enjoy filth, being ignored, and having your basic safety and dignity constantly compromised.

Do not rent with this company. They are unethical. I just had a roommate move in who attempted to kick my emotional support animal and they refuse to do anything about the situation and actually had the nerve to suggest I move when I have been in the home for 6 years and the roommate moved in 2 weeks ago and is making another female tenant uncomfortable as well. The negligence they have shown is wild.

I was not able to get the keys to my room, and a member of the move-in team (Ivy) had to call a tenant to let me in. She told me to submit a complaint on the website so someone could assist me, which I did. However, since yesterday, no one has responded to my message. I also did not receive a tour of the rooms. Every time I asked, I was told it wasn't possible because people were currently living there. After signing the lease agreement and moving into the house, I discovered that the room assigned to me is extremely small—far smaller than I was led to expect.

The responsiveness could be better across folks. All of my questions have not yet been answer.

I applied with Bungalow to rent a room in a shared house. I have not yet moved in, but I have my lease and have paid all my fees. What I can tell you about the application process is that the website is a little bit easier to navigate than many others. Also, once I was signed up with the Resident portal, it had an option from directly within the website to sign up with Appfolio insurance for the required renters insurance. At first, I was quite nervous because it was my first time moving to a place where there would be 5 people I didn't know. But David Arcel explained that these are people who have already had their credit and background checked to ensure that they don't have a criminal history. Perhaps in a year, I will be able to share more about how my experience has been. However, I would just like to say that renting a shared house may be an option for those who are single and have no children or pets. People who have a family will probably need to have their own house or apartment. One key thing that meant a lot to me on the application was the presence of a Non-Binary option for the gender drop down menu. It is a small thing, but I appreciate it as a Transgender person who feels like it is dishonest to describe myself as only male or female. Having this as an option is a very positive thing. Thanks Bungalow!

They always kept contact with me in all steps of the process which made it easy

David Arcel completely lacks any customer service skills. You can simply replace him with an automated payment reminder call. Asked multiple questions and his response time was poor and inadequate. I requested to view the property and was denied. I raised an issue with the roommates after I signed my lease and still has not provided a response after 10 days. Has provided constant reminders to pay, pay, pay. Clearly is only concerned with financial transactions and not customers.