Louisa B.
My mistake, good customer service
I made a mistake of ordering the wrong product and Rita from customer service was amazing. She gracefully offered a few options to help me rectify this blip and we came to the best option for me. Her response was every time within 24hrs, and kind and caring. Nothing wrong with the product, it was my error.
Response from BulbSquareJun 17, 2025
Dear valued customer, Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service. We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at [email protected]. We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you. Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future. Warm regards, John




