Stephen S.
Scan site, shut this place down.
Spent $120 on a light, which obviously is not worth $120 when I got it, their margins must be huge. Took a month to get to me, didn’t work, had an electrician install and then install a $40 light I got from Lowes. When I asked to return the item I get emails saying I need to send a video or the light being turned on and off to show that it doesn’t work. They refuse to refund me until this is complete. This site needs to be shut down, scam site.
Response from BulbSquareMar 20, 2025
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, John