David G.
Absolute worst customer service experience
This has been the absolute worst purchase Experiance I have ever had. Our light fixtures were ordered on December 1st with a 20-35 day shipping window and I still don’t have them on February 19th. In fairness, we moved at the end of January although we started communicating with customer service about that in late December… at first it was to make sure they arrived before we moved, and then once it was clear they would not, the conversation shifted to changing the delivery address. All seemed fine and well, they provided a Fedex tracking number and said I could reach out to Fedex once they received it (which they never did). Now I’m finding out that they actually shipped UPS instead, didn’t update me with details despite my persistent emails - and you guessed it the lights were delivered to the wrong address - yet according to them that’s my fault for not updating UPS while in transit (like somehow I should know that when I had a Fedex tracking number). All this would probably be easier to accept if I’d just been flat out scammed. Knowing they are a real company and are this horrific to work with is actually worse. I’ll never buy from them again, will never recommend them, and am going to try to get a refund though my payment method next.
Response from BulbSquareApr 12, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John