BulbSquareReviews of bulbsquare.com

Response from BulbSquareJun 17, 2026

Dear Customer, We sincerely apologize for the delay and the inconvenience caused. We understand your concern regarding the lack of shipping updates and your cancellation/refund request. Our team will review this issue as soon as possible and follow up with you promptly. Please contact us at [email protected] with your order details so we can assist you further. Again, we are very sorry for the inconvenience. Best regards, BulbSquare Team

Response from BulbSquareMay 5, 2025

Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John

Response from BulbSquareMar 10, 2025

Dear Customer, Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with your order. We understand how frustrating this must be, and we appreciate you bringing it to our attention. Our team has already responded to your email and is actively working on a solution for you. Please check your inbox for our response, and let us know if there is anything else we can do to assist you. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, Ivy

Response from BulbSquareFeb 13, 2025

Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John

Response from BulbSquareMay 20, 2024

Dear Clémence Pop, Sorry for the late reply. Thank you for taking the time to provide feedback on the issues you encountered. Based on the information you provided, we obtained your order number: #B24445, which was placed on May 4th. The transportation method you chose is sea transportation, and the transportation time is 20~25 days. Your order was sent on May 11th, you can track it here: https://www.canadapost-postescanada.ca/track-reperage/en#/details/LV999224522CN You can also track it here: https://t.17track.net/en#nums=LV999224522CN According to tracking, your package is on its way to Canada Post. It will arrive to you around June 1. To make up for our apology for not responding to you in time and thank you for waiting, we are willing to provide you with a 5% product discount. Could you kindly withdraw this negative review? Best regards Tina

Response from BulbSquareApr 12, 2024

Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John

Response from BulbSquareApr 12, 2024

Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John