BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
BulbSquare (bulbsquare.com) has 159 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
bulbsquare.com
Website
bulbsquare.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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BulbSquare Delivers When It Comes To Customer Service
Recently I purchased a modern minimalist square rectangular rubberwood dining chair with armrests and cotton-linen backrest from BulbSquare.
My needs were quite specific - the chair needed to be strong, comfortable, easy to sit down and stand up, and most importantly be stable. Also, the timber colour and seat covering to complement existing dining room furniture.
Not an easy task when selecting online from photographs. The BulbSquare team assisted me in this regard.
I particularly appreciated the time and effort they devoted to enable my expectations to be met. Moreover, they kept me informed throughout the purchase process.
Well done team. Great customer service!
SD
Sheri D.
Zero customer service
This is really concerning as I paid over 300 usd for my order #B55757 which was a chandelier. It has been over 2 weeks with no response to multiple emails I sent asking when it will be shipped. I am very upset seeing these reviews and think I have been scammed.
SH
Sydney Happy C.
Water Ripple Effect Lighting - Looks great in Lounge room !
Purchased the white light water ripple effect lighting for Lounge room. Exactly as described, the lighting works and looks great behind the lounge suite. Item arrived to Australia in just over 2 weeks and was well protected inside the cardboard box. Used the Remote Instructions link on the website product page to work out how to pair it with the lighting and that worked a treat. I did have to purchase a UK to Australia adapter and the remote takes 2 x AAA batteries. Really happy with the purchase. Thanks Bulbsquare team !
MI
Mike
If I could give a zero rating I would
If I could give a zero rating I would. How they mislead the number of items you are ordering is borderline fraud. They list undercounter lights as a set. One would think because they show 3 lights on advertisements, each set has 3 lights. Nope. 1 light in each " set". Never again
MS
Mirey S.
Terrible
No reply, no answer, no support. Product came damaged .
LR
Liesl R.
Missing items, no support, terrible quality
I ordered three pendant lights and received one that does not accurately reflect the online photo. There is no update on the missing items, and no response from customer support.
Save your money and do not buy from this website!!
FL
Frank L.
I’ve bought over six of there lights…
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a shady mob. The price they initially advertise will increase once you want more detail. Delivery times are so slow there another level. Mine took months with their free delivery offer. There exact same light can be listed under a different name with different prices.
Response from BulbSquareJan 29, 2026
Hi Frank,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate customers who have purchased from us multiple times, and we’re sorry to hear that your overall experience did not fully meet your expectations.
We understand how frustrating extended delivery times can feel, especially when orders are placed over different periods. As a cross-border brand, some of our products are made to order and shipped internationally, and delivery timelines can vary during peak seasons. That said, we agree that setting clearer expectations and maintaining better communication is essential, and this is an area we are actively working to improve.
Regarding pricing, our products may appear under different collections or listings due to design updates or regional availability. While specifications remain consistent, we understand how this can cause confusion. We are currently reviewing how we present product information and pricing to improve clarity and transparency.
We’re also sorry to hear your comments regarding quality control. While all items are inspected before shipment, we acknowledge that there is room for improvement, and your feedback has been shared with our production and quality teams.
We truly value long-term customers like you and appreciate your honesty. Feedback such as yours helps us continue to refine our processes and deliver a better experience for future customers. Should you wish to reach out to us directly, our support team would be happy to assist.
Kind regards,
BulbSquare Support Team
KA
Karen
Beware......Do Not Buy
Beware......Do Not Buy From.
Send you Tracking but Item never arrives.
Lack of communicatiuon to follow-up and broken promises to get to me with status update. Once you report an issue then they don't respond at all.
