BuildiumReviews of buildium.com

The app is solid and easy to use, but customer support is abysmal. I have worked for almost a year and a half to get the repayment working in the Virgin Islands. We were told to go through CSG Forte. We were approved, but then Buildium denied us without any satisfactory response. Other than the bank account, our sister company uses the same bank as we do. It has been beyond frustrating.

I depend on Buildium. Its self explainatory and guides me the the process. Saves time.

I am extremely disappointed with the way my services were managed and set up. After paying, no one informed me that I was good to go. I was expecting a call from someone to assist me with setting up the platform. I have never used it for even a single day, yet you’ve continued to charge my card every month. . It’s not fair to take my hard-earned money without providing the service I paid for. I am asked to add more details!! When the person who signed me up never told me that I have to self teach myself to operate the platform, never get a follow up call even tho they are taking my money every month . I have never used the platform bc I have never linked my bank yet and asked for a clear answer on of if I need a person account or a business! No one ever clearly explained! I ask the money they charge me to be credit for a future use of the account and denied ! I explained that by the time I signed in I never even have a tenant, I was trying to proactive but they take money out of my account for 5 months!!!

This company has willfully withheld depositing my tenants payments into my bank account. You can not talk to someone on the phone about it and can only communicate through email. The problem is they do not respond to email, so effectively try to steal your money. It is a huge issue, and very fraudulent. I plan to press legal and criminal charges against the company.

Knowledgeabe staff

Buildium is a user-friendly app and it is useful to record the property management financials. I like it.

We discontinued our account and were told we would have read access for 60 days after our account was closed. This was not the case and all data was lost. When trying to reactivate our account to get the data they said they couldn't do that. They also turned off tenant turner a month before our subscription ended (which we already paid for and never reimbursed for) so all of our listings were not accessible. We reached out several times and the issue was never resolved. Stay away from Buildium. They don't know what they are doing and will give you false information along the way. Even when I needed support during our subscription they could never resolve the issues. We switched to Appfolio.

I have had a support ticket open for about a year and a half. It is still unresolved. 01040059. This is in addition to about 5 other tickets that I have open, ranging from 9 months to 2 months old. I'm just so tired. So tired of opening tickets, getting a single response, and then never getting responded to again. I hate suffering with this product, yet it is what I must use. Suggestion for buildium: let's slow down on the ""features"" and start by polishing up the service that we currently have, yeah? Hire more than one level 2 support person? He's overworked. With how little progress is being made, maybe hire more than a single developer too? Please? I can only plead. EDIT: From buildium, 30 minutes ago: "I see it's in progress and you and the agent are in regular correspondence" Ok? And? Is the ticket resolved? How long have we been in correspondence? Too long. Unacceptably long. It's not just that it has been an issue for a year and a half, it's also been an open ticket for a year and a half. By correspondence, do you mean how I've been yelling at a wall? Over the course of this year and a half, I have gotten an average response rate of 1 response every 2.25 months. Most of those have been the last 6 months, to be fair, at a rate of 1 each month. Also note how they failed to comment on my experience with my other 5 support tickets ❤️ EDIT: It was finally fixed. After 581 days, or 1 year 7 months, or 391 Business days, 26 emails, probably a dozen phone calls, 8 new issues opened, a trustpilot review, another 20 bugs introduced, me asking for a discount, and finally ME diagnosing the issue FOR buildium, was it finally resolved. This is the buildium experience; I do not recommend.