BuildiumReviews of buildium.com

I enjoy Buildium and think its a very good software and service, but i would defitely give much of the credit to Jillian, who has been excellent in helping me get everything off the ground and help maintain the account with me. Not only is she very knowledgeable but has a great demeanor and is a pleasure to work with.

I wanted to address an issue of tech support ( the association deleted my account) i made 2,Calls. First one 21, minutes and nobody picked the phone So I went thru sales so immediately someone. Answered the phone a real person And transferred me to tech support It took me 40 minutes for someone to answer the phone And then 5 minutes to look into my issue So finally told me my issue was to be discussed with the client directly in other words with the association HOA REALLY TERRIBLE ! This customer service !

I've been a Buildium customer since 2018. The customer service used to be great but that has changed. In recent years they've made several changes to the way the system operates that make it more difficult to use instead of easier. Recently I discovered an $80 charge for an app "Happy inspector"on my monthly invoice, unfortunately for me I haven't been doing careful reviews and that charge has been happening since April. I called customer service to find out why I'm being charged an additional $80/month for something I've never used they said I've always had access to this "great app" and they decided several months ago to start charging. I don't remember any communication about this new charge and I definitely didn't authorize it, I've asked for a refund of $320 for the 4 months already billed but it seems unlikely I'll get it. My yearly charge for this program last year was over $3000. I've contact customer service and the sales team about the many changes to the program and my dissatisfaction with the program and customer service but have received no response. As much as I'd rather not change systems I have no choice and will be making a change at the end of my current term. It's become clear they don't value their customers.

Been working with Buidlium for almost 3 years, there are many issues, while its user friendly its not scaleable, its AI is not existent and there customer service is challenging. It looks like they have predetermine responses. If you have an issue, there is no one to discuss your issues with. We are starting to explore other providers.

The system itself is user-friendly and works well. Unfortunately, the customer service is among the worst I’ve experienced. I was locked out of my account for over three weeks, and the stress it caused was overwhelming. The way their support team handles issues is unacceptable. I really cannot recommend Buildium because of this.

Buildium has completely transformed how I run my property management business. I went from having little visibility into my rentals to having a clear, real-time pulse on day-to-day operations. I no longer need to share spreadsheets for updates, track delinquencies manually, or dig for information - everything I need is centralized and easy to access. I love Buildium and their incredible support team! Every feature has been simple to set up, and their guidance made onboarding seamless. What truly sets them apart from other property management software is that I can call them anytime (business hours) with questions. Knowing I have that support gives me confidence and ability to use the platform even more. By implementing Buildium, I've been able to make meaningful structural changes to my business. I've saved over $100,000 YoY this quarter alone.

I have been a landlord for 35 years. I decided to hire a management company to manage some of my buildings. They use Buildium for their reports. It is time-consuming and aggravating to find what you are looking for because there are so many unnecessary and similar categories. I hope they will simplify the side menu and make the categories clearer.

It is not completely user friendly, every report should have links to the properties in a list, not just a list. The application should automatically populate the same tenant information in the tenant file.