BuildiumReviews of buildium.com

Buildium is very easy yo use and share with the whole team.

I've been a BUILDIUM client for a long time, 7-10 years, maybe more. They used to be great customer service, problems got solved. They're now a part of a larger firm & staff is incompetent, cannot be reached by phone or web. It's pathetic, they are a shadow of their former self before they were purchased. As a 'last ditch effort' to salvage the situation & not put my firm & clients through a software change, I reached out to BUILDIUM 4/9/25 in an attempt to upgrade my account to a higher level which includes better response times & greater abiliity to chat with a person who understands what I'm talking about or chat online with a rep who can respond. Nothing. Both of those service options worked great when I first signed up with them. Now? Zero customer service. Almost zero human beings because you're likely to be talking to someone in the Philippines waste your time because you have to explain something to them they know NOTHING about. Then...they may not have any idea how to help or fix an issue. They're killing me with their pathetic or nonexistent responses. I don't know what to do except complain. Absolutely the WORST vendor or service provider I've ever experienced & I've owned my own business since 1978.

Worst communicant when you have a problem, I have been sent around in circle to find salutations for my tenants and owners. All the different departments are outsourced so you never know who you will get on the phone. they want a date of experience but this is ongoing for over a year. My coming is growing and I feel like I have to jump thru crazy hoops to get things done on my accounts.

I run a growing property management business, and we're growing fairly quickly. I use Buildium epay so people can pay their rents via the portal, which sounds like a great plan... At least until you realize that Buildium decides to implement ridiculously low deposit limits. 2 months in a row, the limit they granted me was so low that I had tenants unable to pay their rents. Looking at a third month in a row now potentially so I decided to not let people pay online to start off, but they now have to bring my cashier's checks or money orders to get around this idiotic limit that makes zero sense. I am pretty much forced to look at alternatives cause I can't have my customers being unable to pay their rents!

Buildium is a great software! It has made a huge diffence from our prior QB's software we were using. Our tenants are able to make rent payments by using the portal. We are recieving less and less checks to process. Accounting is also happy to see how easy is to navigate all journal entries/bill payment & EFT. Our CPA is able to login and collect all the data for tax return filing. Buildium, is an outstanding software. A happy customer here.

Buildium is almost a one stop shop. Buildium is constantly adding new improvements. Buildium is so simple to use. Buildium is not perfect but they have acted on many suggestions since I signed up two years ago.

2024 was our first year using Buildium. We are extremely pleased with all of the property management tools and especially pleased with the accounting and financial reporting.

Robust features. We find new ways to utilize the features to streamline our operations. Thanks for staying on top of new technology.