BuildiumReviews of buildium.com

This is the worst company on the planet. If you want horrible customer service use Buildium. Had to move everything to appfolio.

Buildium has sent collected rents to the wrong bank account three months in a row. We keep getting the by the.. end of the day, or..... it is a different team, or I have to speak with a manager, or have you thought about paying extra to talk to a human. We have spent many hour trying to fix an easy issue with this company. Terrible customer service. Hey Buildium if you would like to solve this give me a call, I will not charge you extra. Michael 501-494-0274. By the way you now have almost 5000.00 dollars of our money.

Buildium is a terrible interface; can’t get into property site because Buildium is too busy trying to force CIA level security…sent me a text code fine. THEN insists on sending an Email link. Is there an email link when you go to check? NO! Who’s programming this terrible service? Landlords beware; will you get your rent on time? Tenants. Get your phone on speed-dial to Buildium tech support.

Worst customer service experience I have ever dealt with. Lack of communication, delay tactics and unresolved issues regarding tenant payment options. Been using the service for 4+ years and still being treated this way.

Buildium’s accounting support has been an absolute disaster. I opened a NEW property-management trust account more than 20 days ago and immediately began the process of getting the banking information changed in Buildium. I was told this process should be resolved within approximately 10 days. More than 20 days later, IT IS STILL NOT RESOLVED. This isn't a minor technical issue. This is a TRUST ACCOUNT involving tenant funds, owner funds, payments, and the accounting records of a property-management company. There is absolutely no excuse for a company specializing in property-management accounting software to allow an issue this important to drag on for weeks. I have spent HOURS trying to get this corrected. The lack of urgency, follow-through, communication, and knowledgeable accounting assistance has been astounding. I should not have to repeatedly chase Buildium for answers or spend hours trying to accomplish something their accounting department should know how to handle. They gave a timeframe of approximately 10 days. We are now beyond 20 days and counting, with NO RESOLUTION. Meanwhile, Buildium has no difficulty collecting its substantial fees from customers. Apparently, taking our money happens efficiently. Providing competent and timely accounting support when a customer's TRUST ACCOUNT is involved is another story. For property managers, trust accounting is one of the most serious parts of the business. A software company serving this industry should understand that. Leaving a customer in limbo for more than 20 days over a trust-account banking change is completely unacceptable. If you are considering Buildium because you expect reliable accounting software backed by knowledgeable support, I strongly suggest you look at other options. This experience has been slow, incompetent, unprofessional, and completely unacceptable. ONE STAR IS TOO GENEROUS.

I've been in condominium management for years, using multiple softwares. This software is terrible. Your chart of accounts is restricted to two tiers and their sales team makes promises their implementation team doesn't support (promising to enter PAD agreements then telling you to sign on as each user to do it). Worst of all - be cautious with canceling autorenewal of the software subscription. They told me to do this to avoid getting billed - and without any warning prior - it canceled the subscription. I reinstated immediately despite having prepaid the entire year - I was assured it should never have happened. Then I was told that I was responsible for resetting hundreds of owner PAD Agreements. This error was the nail in the coffin. I don't only not recommend their product. I strongly advocate for avoiding it altogether.

Great company, very professional, pleasure to work with!

Buildium has been a good upgrade from what we had previously but it can be a bit hard to navigate at times. I do appreciate the customer support and that everyone is always very happy to help. It would be great if there was a way to integrate maintenance requests with vendor invoices and be able to pay directly in Buildium