Build.comReviews of build.com

NEVER ORDER FROM BUILD.COM!!!! You cannot return any appliances ordered from this site, and they don't tell you that up front. They have very deceptive practices and are a total rip-off. Their customer service is also horrible. Please share this post so others do not make the same mistake that I made.

Quality product that my contractor had no problems installing. Nice professional look that complements our business, as well.

Package arrived quickly! Solar lamps were beautiful and work perfectly. The dapple effect caused by the glass cut is pretty. Love the on/off feature!

It could not have been easier. Even when I messed up and double ordered. Return could not have been easier. This is the new face of retail in America. Products are great.

Delivery date as promised! Product quality as expected from the brand. I will definitely purchase more products from build.com. Thank you!

My orders are always shipped quickly. Prices are competitive. If you have an issue then contact customer service because they are great. The agents will fix the issue quickly.

I purchased a Ronbow medicine cabinet on 4/9 with stated 4-8 week lead time. It has been 4 months and just got another email from Build.com that it has slipped another 60 days....again! I understand the item is special order and I was prepared to wait patiently for the stated lead time. The maddening issue is that each time the item is due to ship, I get an update from Build.com that the item has been delayed another month or two. This has happened 3 times now. More disappointing has been Build.com's response and assistance---pathetic. Each time I call a Build.com representative they tell me they are reaching out to the manufacturer but are not able to get a hold of them. Drywall has been cut, framing in place, but no medicine cabinet. Build.com's latest response is that I will need to try to find a replacement that fits the dimensions. I understand that Build.com is nothing more than a middle man distributor but I figured given the volume of business they do they would look after their customers a little better and step in. Unfortunately it appears I will be left to figure this out on my own time and at my own expense. So disappointing. Likely the last time I use Build.

I have ordered multiple times from Build.com! They provide excellent customer service. Also, very good return policy. My highest recommendation!!