Build.comReviews of build.com

Ordered a Toto toilet and it was broken during shipping. Discovered this problem 5+ months after receiving it, as I had stored it in my garage, only to finally open the box to install, and find it shattered in many pieces. Likely by UPS dropping it, as it was double boxed with foam insulation, so UPS really had to smack it. Took a couple photos, included my order #, emailed to customer service, and a replacement is on the way in 2 days. Have ordered many items from them before without issues, but am now truly impressed with how they dealt with this issue. I highly recommend this company.

They continue to sell items that they know are back ordered. When ordered the product it stated a shipping time of 1-2 weeks then that date would come and I would receive an email that it was delayed another 2 weeks. Then when that date arrived I would receive the same email stating that it was delayed again. This has happened 3 times for one faucet and now the same thing with a tub drain assembly. They state that it is not their fault but the manufacturers.

Any fault for the order will be paid for by the customer. There is no customer service from Build.com. I ordered (2) lights from them that were in stock and needed them in a short timeframe so I paid for 2 day shipping. An extra charge that they gladly accepted and never fulfilled on. The items came in 8 business later on a normal ground labeled parcel. As these didn't meet my deadline I couldn't use them and needed to return them. The return was really easy hitting a few buttons to get approval and labels. Where this all turns to absolute crap of a company is they reimbursed me the cost of the fixtures minus return shipping ($35+) plus no reimbursement for the 2 day shipping I never received ($56). So I'm out over $90.00 because they couldn't deliver on the accepted method of shipment. Total piece of crap company. Learn from my mistakes and use another company. STEER CLEAR

the worst. they don't tell you that they don't have what you need in stock until after you've bought it. Then they send you an email saying it wont even ship for 2 weeks. When you try to cancel your order they tell you they can't because it is an outside vendor and they have no way of communicating with them. Please don't order from build.com

Very disappointing! I ordered a Dacor microwave to replace one I had in a rental property. It did not fit the space and Build.com will not take it back. It's brand new and in the original packaging. I've used them before and I thought they were a professional company. A $650. mistake!! Don't buy anything from them!!

As a general contractor, the first experiences were very pleasant. Had a personal rep I was working with. Then a client did not like some of the items ordered. A couple of months later, the items were returned and i paid the re-stocking fee and shipping. One item that didn't belong with the returns was sent back inadvertently. All the items returned show delivered on their own tracking system,. About $500.00 in total. After a month, i get a bull$#*! answer back from the pro rep. You read it for yourself. I will not do business with them anymore and suggest that you proceed with caution!! "Sorry ive missed your calls. So a few things bud. I know you have been CCing me on prospective clients. At first, I thought this was a good idea, I would take the time to respond and have calls with. After the 10th one that did not result in any new business, I can no longer take the time to do that. As far as the returns go and the items being sent back that were not build products, We can not issue any refunds because we never got the respected items back. We have a very good process set up for returns and issuing refunds and credit. "I encourage you to call into the 800 number for any future orders or returns.

I would never buy anything from build.com. Returns are a hassle and their representatives just push you to buy things as quick as possible. I was lied to by a representative about an in-island microwave fitting my cutout. I gave her the specs I needed and she reassured me it would fit. When I tried to install the microwave it was 3 inches too tall. They will not accept appliance returns so now I am stuck with a $1200 microwave that I can not do anything with.

Build.com is a pain to return!! They charge freight and on their web site that claim it is easy. I have to pay return freight (only 3 lbs) but the inconvenience when you can buy the same thing on Amazon and return is easy. Maybe Build.com should copy Amazon on returns. They might learn something. Will not use them again.