Build.comReviews of build.com

This company is a no-service firm! Very unflexible delivery, missing items not deliverable. Refund takes now already three months and still no money. AVOID at any cost!

Terrible customer service. They just canceled my order without letting me know beforehand. They offered no solution for being unable to fulfill my order. I even contacted customer service and they couldn’t care less!

After multiple purchases from Build.com over the last 3 wks, I started another order for 4 Toto sinks at $153 and change ea and a Westinghouse 6 blade fan at $121 and change that I had in the cart. I then used a $50 coupon code that Build sent me in the mail that brought the total to $687.50. I then clicked the check out button and choose the login option and logged in. When the price showed up for the amount of the charge, it had changed to $778. The customer service I received dealing with the issue was horrible, time consuming and without resolve...extremely disappointing! I ended up purchasing the sinks from Home Perfect website for $149 ea. This was a bait and switch move by Build.com. Sleazy!

When we remodeled our bathrooms and kitchen, we purchased all of the faucets and other plumbing connections from Build.com. They had the best prices and carried everything you could hope to find. When I had a question, they were very helpful and knowledgeable. Later, we purchased our dining room chairs from the same site! I will continue to use them.

Excellent service, wide choice of products, fair pricing.

I wish I could give a 0! I purchased a kitchen aid dishwasher. The dishwasher was delivered on April 10th. I checked the box and there was no damage. The kitchen aid info was attached. On April 30th, my plumber installed the dishwasher. After removing the protective film from the dishwasher- Build.com sent the wrong finish. I ordered stainless and they sent black stainless! They are stating that because I did not return within 48 hours and because it was installed- I cannot return it. They did offer me $200 to order a new door panel for a brand-new dishwasher! TERRIBLE- but they are all so nice telling me no!

I no longer have the paperwork but the young lady I spoke with on the phone about my order (Project Manager) was excellent! Her name was Grace Anderson. She was ensuring my order was correct and explained when I could expect to receive it and how it would arrive. Great service!

BUILDERS BEWARE As a Builder and PRO buyer with Build.com we would have expected much better customer service after placing an order with build.com This item was ordered after chatting with a representative. This item has not delivered, still in transit. We receive a quote from another online site that is 15% less. We call build.com to discuss the $150 price difference, they ask us to email them the quote, which we did. They respond that they will not price match and informed us appliances are not returnable and if we refused delivery there would be a 25% charge along with a $150 restock fee. Not cool. They have just lost our business here in Atlanta, G