Build.comReviews of build.com

these people are Liars. ordered 2 water heaters and spent an extra 400$ for expedited shipping. when they weren't shipped on time called and found out that they didn't have them in stock and they were more than happy to take my xtra 400$ with no apologies. If they say its in stock its probably a lie. if they want to charge you for expedited shipping its a lie. Go somewhere else to buy! AVOID THESE SCAMMERS!!!!

I ordered a wine fridge on 12/28/2020 and it was delivered 2/11/2021. Understood and had no issues with the long wait. BUT...when the fridge was delivered it was damaged. I called Wine Cooler Direct (who is supposedly a subsidiary of Build.com) to let them know it was damaged. they told me that they could not help me that it is now a warranty issue and that I needed to call Living Direct (another subsidiary of Build.com). I called but the recording said they were closed and only open from 10 am to 2 pm CST Monday through Friday. I called back during that time and received a recording that due to COVID they were backed up and to go to their website, then the recording hung up. I went to the Living Direct. com/service webpage and filled out the online form regarding the damaged fridge. I heard no response after 4 days, so I tried calling but continued to get the same recorded message and then the call would hang up. Tried this for a few more days and then got a response that they were closed for training (Customer Service Training hopefully). Frustrated after a week and a half I called Wine Cooler Direct again. I said what was happening and that I felt like I was being scammed out of $500. After some time on hold Keith said they would send me a replacement Fridge and that they would have UPS come pick up the damaged one at no cost. Then the next day Build.com sends me an email saying the are sending me a replacement part so I could fix the fridge myself.....Seriously? That email should have said they were sorry for the damaged shipment and that a TECH would be scheduled to come out and fix it. When I called Build.com to file a complaint about poor customer service they guy was rude and clearly could care less. Hopefully I will not have issues with the replacement fridge....if a refund with a full return would have been possible I would have taken it. BUYER BEWARE WHEN DEALING WITH BUILD.COM - WINE COOLER DIRECT - LIVING DIRECT.

I bought a kitchen faucet that came without the installation hardware and weight even though the item listed as included and the box had a spot designated for the items. I called Build to ask for a second kitchen faucet and it too came without the hardware. When I called again, they told me it would take 6 weeks to receive once first faucet was returned. I was able to find, buy out of pocket and receive the hardware in 3 days. Check the fine print.

Honestly, just avoid if you can. They just drop ship everything, have no relationship with the vendors they work with. I ordered a bunch of items, and every day it kept saying it was going to ship the next day. This kept happening and happening. They would "contact the warehouse" but nothing ever happened. Their customer service is horrible and you frequently have to wait on hold for over an hour to speak to someone. The "chat" system doesn't work and is useless.

Ordered a hand held shower system. Delivered quickly, however it it was the wrong color. Sent an email with pictures...no response except to say because of Covid, blah blah...I'm in the que. Waited, nothing, so I call. After being out on hold for 30 minutes I hung up, then read the reviews! The worst company and the worst customer service bar none!! They're nothing but a drop shipper! UPDATE....They finally got back to me after one full week to tell me they sent the correct one, and a return label for the wrong one.

Do not buy from Build.com. If you make an order for multiple hardware items, they do not ship from one location. If you need to return anything, you will pay for multiple return shipping expenses to send back from the multiple warehouses that the items were received from instead of just one return shipping fee for that one order that you placed. Also, not always do they send you the correct item. They then tell you that you will get a refund for the incorrect shipment of the item you ordered and they tell you that they will send you a no charge replacement. The problem is that they will not refund you for what they verbally told you even though on your account online it even states that you will get the refund. False statements!!

Very deceitful, very deceptive, very evasive. Getting your purchase delivered is outrageously slow and they try to make it look like it's about to arrive by printing UPS labels weeks before they even pack your item...this way you get a notice from UPS that it's almost on it's way. Customer service does the same thing...everytime I called they assured me my order was just now, at this very moment, being packed and readied for shipping...and it never comes. The items have been trickling in and none of them so far have been the correct item...always a similar substitute. Now I'll get to see how well returns go.

They make ordering anything like walking on a frozen pond with one leg I order a $2600 fridge they say 6 to 8 weeks for delivery. So 4 weeks go by and a fridge was delivered cool rite no i bring it in the house unpack it it was the entirely wrong so i look at the packing slip it was connie andersons out of comyfornia fridge so I tell them My fridge has not even left the warehouse so for some reason they cancel my order and tell me i need to get connies fridge back to them before they will refund my money. How is this my problem i tell them. They say we made it your problem so do it Wow just telling anyone who is thinking about buying anything from this place warning bad deceitful people very shady place