Kenneth C.
Zero starts is what they should get
These people are completely incompetent. I for 3 Kaspa miners with hosting services. The hosting service is 3 months in advance and you renew by month. After repeatedly asking Shauna whether I owed anything because I received zero emails and zero reminders that I need to pay, suddenly I get a notice at the end of November that I'm one month delinquent on all my miners. This is also not true because 2 of the miners I bought in August, so with my 3 month pre-payment I don't owe a damn thing. All the same I paid for all 3 miners for another 2 months and sent Shauna proof of payment. The payment was NEVER EVER credited properly. I tried to renew this month and they tried to charge me again for month per miner, which is bull. To add insult to injury one of my miners has been offline for 2 weeks and there is ZERO sense of urgency to get it running. Don't ever use these people. They're thieves. Update to BT Miners. You are a liar!. I owe you absolutely nothing. I never ever received a single solitary notice. I asked Shauna Waselewski multiple times if I owed money, every time I was told no. In addition I checked my account and I never owed money. There was no bill, there was no notice whatsoever. I checked my spam box, so you BT Miners are liars. bought one miner in july and 2 in August. I paid for each miner for two months in retroactively. The only miner that could be owned more than one month back is the original miner. So using addition. The set up for each miner includes on month. August is 1 month per miner bought in august, and 2 retroactively September and October. I'm finished doing business with you people. Monkeys are apparently running your accounting department. I'm finished. I'm not going to pay you people one cent more. Sell the machines. I'm finished working with you people. You're incompetent
Response from BT-MinersDec 16, 2024
Hello Kenneth, The initial payment is not 3 month of payment upfront, but rather 1 month electricity + 2 month of deposit, so yes you will receive payment reminders starting the second week of payment due date. The reminders are daily starting 5 days prior to the due date of your payment date. We will have our accountant double check your account to make sure all payments are credited accordingly. But you are so many months behind that even if we missed 1 payment you would have still owed money on your account.