BT-MinersBT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
Showing 44 reviews with 1 star · Clear filters
Morten B.
tried to place my order several times and the payment just WOULD NOT go through. i contacted support thinking it would be a quick fix but got no proper response.,so im sitting here ready to spend my money and cant even finish the purchase 😑 honestly such a bad first impression checkout should be this difficult!!!
Z.V.
I bought the miner because I wanted to get it running as soon as possible but instead i spent weeks just WAITING for the package. Every extra day means the machine is sitting somewhere instead of mining and earning anything for me!!! I kept checking for updates and the whole thing became frustrating really fast. When you're spending this much on mining hardware, delivery shouldnt feel like a guessing game. defintely NOT happy with how long this took
Response from BT-MinersSep 29, 2026
Hi, please provide your order number so we can look into your order for you. Long waits are only if you place pre-order units, meaning the miners have not been released by the manufacturer yet and you pay in advance for the first shipment at a lower price.
Everett N.
thought my order was coming from the US but then I find out its shipping from China and now I have customs and duty to deal with too 😑 this should have been MUCH clearer before I paid. I was expecting a simple order but instead it became extra cost + extra headache not happy with how this went at all!!!
Response from BT-MinersSep 25, 2026
Hi, we do have a limited inventory of miners in US, but does not apply to all models and are typically significantly higher in price. For miners shipped from over Hong Kong, we do provide the option of DDP (delivery duty paid service) for an extra $200 at right at check out. Really sorry about any confusion.
Jk
Ordered a miner, canceled it before it shipped. Still waiting for refund. They keep giving excuses of why it can't be done. Such as their American office is in charge but they can't get ahold of them. I find them and this action to be shady.
Response from BT-MinersAug 12, 2026
Dear Customer, We’re sorry to hear about your experience. We have reviewed our recent canceled and unfulfilled orders but could not locate any order matching the name shown on your Trustpilot review. Our team has also attempted to contact you for more information but has not received a response. Please contact us at [email protected] with your order number and the email address used for the purchase. Once we can identify the order, we will investigate the refund status and assist you promptly. Best regards, BT-MINERS Team
Archie K.
It is not what they are representing.
Response from BT-MinersMar 5, 2026
Dear reviewer, After a full check of our customer database, order records, and communication history, we confirm that we do not have this customer, and no transaction has ever taken place between us. This review is fake, misleading, and unsubstantiated. It is not based on any real experience with our company. We reserve the right to protect our brand reputation and request Trustpilot to investigate this false review. Sincerely, BT-MINERS
Parker B.
They sent me a broken miner weeks ago and are now ghosting me when I inquire about a replacement. Greedy and uncommunicative, this company is absolute trash. I recommend going with ANYONE else
Jared N.
Order BTM2025#78155: Payment process through Coinbase payment option was slow and difficult. Bt miner kept asking for transaction ID from Coinbase. If your Coinbase account isn't a merchant account it is not available most of the time. After BT Miner received bad initial review I got an email from mollpbt-miners.com demanding to change my review after changing the order status to processing. Order has not changed since October 13 and it is now October 21. Need to improve payment process and logistics drastically if they want to retain customers. I don't know if I will receive my order at this point. I will purchase from the manufacturer directly instead of BT Miner in the future.
Response from BT-MinersNov 5, 2025
Dear customer, We’re truly sorry for any inconvenience this may have caused you—let us walk you through what happened to clarify things. About the Coinbase payment issue: You reached out to Coinbase earlier, and they confirmed it was a matter on their end. After we double-checked your payment details, we went ahead and approved your order right away. These steps might feel a bit tedious and time-consuming, but they’re all necessary to make sure every transaction is accurate and to protect both you and us. When it comes to shipping, we always follow the order queue strictly—this way, we can keep things fair for all our customers. The machine you bought is from our October batch, and we actually shipped your package this week! We hope you’ve received our system email with the tracking number by now. The tracking number is 1547669303 from DHL. Your package should reach customs in 3-7 business days, so keep an eye out for an SMS from DHL—you’ll need it to pay any customs duties. Every review we get—whether it’s positive or points out areas we can improve—means a lot to us. We’ve been going through every detail of your experience to make sure we do better, and we truly hope we’ve addressed the concerns you had with the payment and shipping process. If our follow-up and the updates on your order have made things feel better, would you be open to considering revising your earlier review? It would mean the world to our team that’s working hard to get every customer a smooth experience. And please don’t hesitate to reach out anytime—whether it’s a question about your package, or anything else that’s on your mind. We believe every issue can be talked through and solved, and we’re here for you whenever you need. Best Regards, BT-MINERS TEAM
Ryan M.
Received miner, but had to pay duty even though miner was sold ddp. Was told I would be reimbursed. A month later and numerous emails and I have not been reimbursed.
Response from BT-MinersOct 15, 2025
Dear Customer, We sincerely apologize for the inconvenience caused to you. Due to the regulations of U.S. Customs, we are unable to prepay the customs duties on your behalf. You will need to cover the duties first, and we will then process the reimbursement for you. Please note that the reimbursement process requires internal approval, which takes a certain amount of time. We are pleased to inform you that your customs duty reimbursement has now been fully completed. Thank you for your understanding and continued support.