Bla
Everytime I see a reasonable price for…
Everytime I see a reasonable price for their site advertised, I click and go to their site and ots 3 to 10 x what was advertised plus the CC fee pr Crypto fees on top.

BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 8 reviews with 2 stars · Clear filters
Bla
Everytime I see a reasonable price for their site advertised, I click and go to their site and ots 3 to 10 x what was advertised plus the CC fee pr Crypto fees on top.
Nathan M.
When my miner arrives it was damaged and they told me it was a used model. They had not sold it this was or disclosed it wasn't new. They abused their position of having been paid via wire transfer to not allow a refund. Never resolved the issue to my satisfaction and I was forced to just take what I could get. Edit - After weeks of constantly chasing them for a resolution I was initially offered $250. I continually expressed that it was not acceptable to receive a damaged and used miner and that be the resolution. Finally, they credited my account with $750 in store credit. Absolutely not resolved to my satisfaction.
Response from BT-MinersJun 20, 2025
Hi, we sincerely apologize for sending out a used model in stead of new one. We did settle on a $750 compensation for this case. You should have received that compensation 2 months ago.
Chad L.
Except when they want to verify who you are, communication is nonexistent. Don't expect to get a reply using their "Contact Us" link. Ordered 2 miners. Both with PSU's. Received 2 miners and 1 PSU. No response from them when I tried to contact them about the 2nd PSU.
Response from BT-MinersApr 10, 2023
Hello Chad, we respond to everyone that reaches out to us. Please give us a call 813.820.0668
David B.
My Miner has yet to arrive. I have been waiting over a month. I ordered on November 29th. You say the order would be fulfilled within 5 to 7 business days. The miner was not picked up by UPS until December 16. I understand China is having Covid problems. I am still waiting for UPS to deliver the product. Severe winter weather. So not UPS's fault either. Last time I ordered it was 7 business days and 5 business days to ship to my door. Don't buy overseas during winter. :/
Response from BT-MinersJan 4, 2023
Hello, sorry for the delay this may have cause you.
Christina L.
Shipping took to long and was very expensive.
Response from BT-MinersAug 10, 2022
You received the item within our timeframe.
Bob H.
Took too long to get shipment, they said Covid was to blame. I’ll give them that my low score is because I purchased a used machine (refurbished) but it only mines like 70% of a new one, not what I expected, should mine much better. I’ll never buy another used machine from them.
Michael H.
Bought two miner power supplies at new price costs but received two used power supplies with dust caked on the fan blades. They advertise that power supplies are in stock in the USA but then actually are drop shipped from China.
Response from BT-MinersDec 7, 2021
We apologize for the negative experience. Our customer service team will contact you for details and to correct the problem. We have an office in the United States, but shipments come from our warehouse in China.
Jay
Bought a S9E Antminer. It was very dirty and dented up. Had to spend hours cleaning and inspecting it.
Response from BT-MinersAug 26, 2021
We apologize for the negative experience. We have implemented a process where all used equipment is inspected by our certified technicians and cleaned. We hope you will re-consider BT-Miners in the future.