BT-MinersReviews of bt-miners.com

I'll update this review as the process evolves. I ordered an in stock item on October 29th. As of now November 5th my order is still pending. Kind of expected it to ship by now, but with a weekend thrown in it's still within a reasonable amount of time.

Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their dedication to customers. I have upgraded my experience from 1 star to 3. I decided to go with a different company to purchase the product. Once they fix payment issues,I believe they will receive higher reviews.

Background: Purchased a KS5M miner hosted by BT-Miners in August 2024 (first online in September). Operated well for ~1 month, then experienced significant offline issues, with over 50% downtime for the past months. BT-Miners claim to be an official IceRiver repair site, but they failed to provide a resolution despite the miner being under warranty and a 95% uptime agreement. I also have 2 Antminers (KS5, KS5Pro) hosted at BT that run properly. Key Events and Updates: Initial Issues (Oct - Nov 2024): Miner frequently offline; no clear explanation provided. BT refused to send the miner for repairs or offer a replacement initially. Repair and Diagnosis Attempts (Dec 2024): 12/3: BT began contacting IceRiver and considered warranty repair. 12/4: Miner running for only minutes at a time; various strategies tested. 12/6: BT suggested a potential control board issue and agreed to reduce hosting fees for downtime. IceRiver recommended replacing the control board. 12/19: Control board replaced, but the miner still experienced ~50% downtime. BT promised to discuss options with IceRiver, including replacement or refund, but no action yet. Temperature-Related Findings (Late Dec 2024): 12/28: Extreme hosting temperatures (-26°C) identified as a potential cause. BT started working on a special enclosure for temperature regulation. Improved but Inconsistent Performance (Dec 28 - Jan 2): KS5M showed brief improvement (up ~24 hours on 12/28 and 12/30) but continued sporadic downtime. BT repeatedly promised to adjust hosting fees, but no reductions were made. Current Status (Jan 2025): 1/2-1/3: Miner down again. BT acknowledged similar issues with all IceRiver KS5M miners and admitted difficulty managing them. Outstanding issues include unmet promises for refunds/replacements, lack of reduced hosting fees, and unresolved downtime problems. Review of BT-Miners: Strengths: Initially responsive in diagnosing issues and contacting IceRiver. Hosted Antminers run properly. Weaknesses: Poor communication and delayed responses. Failure to honor promises of hosting fee adjustments or replacements. Unacceptable downtime (>>50%) and inadequate handling of IceRiver miner-specific issues. Conclusion: BT-Miners have failed to meet their 95% uptime commitment and resolve persistent issues in a timely manner. Despite minor improvements and efforts, they appear ill-equipped to manage IceRiver miners, raising questions about their suitability as a hosting provider for IceRiver KS5Ms. Note that I did have 2 Antminer (KS5, KS5Pro) hosted with BT and they ran properly. In Jan of 2025, BT announced shutting down its hosting site in NY due to new laws. They shipped out miners. Meanwhile, they still have not returned hosting deposits and refund for down-time after several weeks - I've been asking them to do this regularly - hopefully they will honor their agreement. Feb 18 - I received the hosting deposit from BT in full.

Notification is good. Product too expensive. Delivery too long. Packaging was not professional. Was not presented as pictured in other videos.

ORDER NUMBER : #BTM2023#25592 I recently had an experience with BT-Miners, despite being legitimate, left me frustrated due to significant delays in receiving my product. While I acknowledge their legitimacy, I believe it's essential to share my honest review to help others make informed decisions. Pros: Legitimacy: Bt-Miners is undoubtedly legitimate, as I received the used ASIC eventually, and it met the promised specifications. There were no issues with the quality or authenticity of the used ASIC. Customer Service: Their customer service team was responsive and helpful in addressing my concerns. They provided updates when requested and were generally courteous in their communication. Product Quality: When I finally received the ASIC, it was of good quality and met my expectations. Cons: Delayed Delivery: The most significant issue I faced was the extensive delay in the company sending out my product. What was initially promised as a reasonable send-out timeframe turned into a prolonged wait. While delays can happen due to unforeseen circumstances, the lack of proactive communication about these delays was disappointing. Lack of Transparency: The company could have improved the situation by being more transparent about the reasons for the delay and providing updated delivery estimates. In conclusion, while this company is indeed legitimate and their customer service was responsive, the significant delay in product delivery and the lack of transparency about the delay were major drawbacks. I hope this review helps prospective customers in managing their expectations and making informed decisions when dealing with BT-Miners. If you decide to purchase from them, I recommend allowing extra time for delivery or seeking alternative options if you need the Asic miner within a specific timeframe.

You need to know your product better if your shipping a product from China to USA. I Purchased separate power supplies then they canceled the order on me after I paid ..then when the units arrived they came with the wrong chinese power supply but yet they new the product was to be shipped and used in USA..they could have suggested the right power supply or helped my find an alternative but they did not bother to let me know as I am new to.mining not the best service I've had better service where they look out for customer. They could have done better.

Would like to know when an order is placed when the order is going to be shipped. Presently when you place an order you just wait weeks or more sometimes before you get the e-mail when it’s actually shipped. Not before. With crypto price fluctuations any delay could add greatly to your ROI.

First, I received very prompt replies when inquiring about my order so A+ there. However, I was not informed of a delay prior to placing my order and it took quite a while to receive it. It happens, no problem. Next, when I did receive my order it was the wrong (and cheaper model). Was told that I would be issued a "compensation coupon" from BT miners for the difference". I have yet to receive it almost two weeks later. Equipment is working great and delivery was fast once it finally got shipped but still have a bit of a bad taste. Be glad to change to 5 stars if they can make it right