Kenneth M.
Doesn't Honor Return/Refund Policy
After informing support that my miner wasn’t working correctly and requesting a return, I was either ignored or repeatedly pushed to attempt repairs. For months, they ignored my request or claimed they were "working on it." Eventually, I was told they would not honor their return policy. After being strung along for so long, I now have an expensive paperweight. In addition to these issues, my order was delayed from the beginning. The company missed my order entirely and only shipped it after I reached out multiple times for a tracking number, at which point they reached out to there warehouse. This took a few phone calls to support. Also, although the company appears to be based in the U.S., they actually ship from China, leading to further delays—something to consider if you’re on a tight mining schedule. Bottom line: their support is severely lacking. If you encounter problems, expect poor communication, delays, and an unwillingness to honor their return policies. I would strongly advise against ordering from them.
Response from BT-MinersNov 6, 2024
Hello Kenneth, We're sorry about your experience. We wanted to make sure we offered a repair session when this happened, and you denied the request. We never missed your order, and your order was processed. If you have any questions, feel free to reach out.