Luis C.
After several communications, they sent me a brand new unit
My experience with BT-Miners has been frustrating. At the time of purchase, I was told that I would only need to pay a minimal customs fee. However, this turned out to be inaccurate. The shipment was held at customs and I was asked to provide additional documentation such as the invoice and proof of payment. After several communications, they sent me a brand new unit. Thanks BT-miners for your support.
Response from BT-MinersNov 18, 2025
Hi there, We’re truly sorry for the frustration this situation has caused — we completely understand how upsetting it is when customs clearance does not go as expected. Recently, U.S. customs has strengthened their review requirements for imported mining equipment. This policy update affected several shipments To ensure you receive your miner without any further issues, we have already arranged a new replacement shipment for you Thank you for your patience, and again, we sincerely apologize for the inconvenience you experienced. If you need any additional assistance, please feel free to reach out — we’re here to help.