BrowproReviews of browpro.co

Response from BrowproDec 14, 2025

We’re sorry this has caused confusion and concern. We’d like to clarify that this matter was already reviewed and fully resolved through our email support. After you contacted us and sent photos of the damaged product, we processed a refund for your order, which has already been completed. The support ticket was closed only after the resolution was finalized, not to dismiss your concern. Regarding shipping, while our company operates out of New York, some of our products are fulfilled through international partners. This information is disclosed and does not affect our responsibility to support our customers. We understand your frustration, but we’d like to confirm that this case has already been settled and refunded. If you need a copy of the refund confirmation, our support team can gladly provide it. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

Thank you for sharing your honest feedback. We’re truly sorry to hear that the BrowPro didn’t meet your expectations and that your experience was disappointing. To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

We’re sorry to hear how frustrating this experience has been, and we understand why you’re upset. That was never our intention. To clarify, when the delivery issue was reported, we offered a replacement as one of the available options to resolve the situation. You let us know that you were no longer interested in receiving a replacement, so we respected that decision and processed a full refund for your order instead. We’re sorry if the back-and-forth communication added to your frustration. Our goal was to gather the necessary details to resolve the issue properly, not to inconvenience you. The refund has already been issued, and depending on your bank or payment provider, it may take a few business days to reflect. We appreciate you taking the time to share your feedback, as it helps us improve how we handle situations like this moving forward. Warm Regards, Customer Support Team

Response from BrowproDec 14, 2025

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the stamps easy to use and that they helped you achieve even brows with long-lasting wear. We appreciate you highlighting the waterproof concern as well, your comments are valuable and will be shared with our team for review. We’re pleased to know you would purchase again, and we truly appreciate your support. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

We sincerely apologize for the frustration this has caused. We completely understand how upsetting it is to see another billing, especially after you were already assured this would be resolved. After a careful and thorough review of your account, we’ve decided to issue refunds for the charges in question. These refunds have now been processed back to your original payment method. Please allow a few business days for the funds to reflect, depending on your bank or payment provider’s processing time. We also want to reassure you that we’ve taken steps to prevent any further incorrect billing. Your feedback is taken seriously, and our goal is to make this right and bring this matter to a full close. Thank you for giving us the opportunity to correct this, and again, we’re truly sorry for the inconvenience and stress this caused. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers. To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 14, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team