BrowproReviews of browpro.co

A wonderful company with wonderful staff and product. When I had an issue, (I ordered the wrong thing) The company was more than happy to replace it at no additional cost to me. You don’t find that too often these days and I say thank you so very much. The product is amazing. I’ve been self-conscious of my pencil, thin eyebrows for years and this has changed me dramatically. Thank you for a wonderful product.

Great product but even better customer service. Unfortunately can't afford a subscription right now, however, they were so nice and helpful cancel my subscription for me and very pleasant. It's rare these days to get great customer service, especially when you are cancelling with a company, I am pleased with this product and with this experience.

I thought I'd treat myself and buy a Browpro Simone Stamp for my very thin eyebrows. That was the way we plucked them when I was young. They don't grow back as well. Anyway I went onto the Browpro Simone Stamp website and clicked on the button that I would like one stamp and preferred powder shade and shape of brow stamp and thought I was paying USD$8.99 for the 1 stamp and powder plus shipping. Well next thing I know I'm apparently buying a set of 3 stamps and the powders for USD$51 plus the original one and also signing up for regular payments to receive more brow stamps!!! Well this was all news to me and after doing some research I found it has happened to a lot of other people as well. I think they make their website a little confusing just to get you to click on stuff you didn't ask for in the first place. Anyway I emailed them and their first response was to offer 25 % of the USD$51 back. Well I politely told them no and requested the full amount back and to remove the regular payments that they were going to take from my credit card. Luckily I use PayPal so they do not have my credit card details. Tonight I received another email, we'll give you 50% of the USD$51 back!! Once again I told them no, I want the full amount back to my PayPal account. In the meantime I reported what they were doing to PayPal and they put a stop on the credit card so that can't take any more payments out in the future. PayPal are supposedly trying to get my money back so we will see what happens. Nothing happens quickly except the taking of money from your account. It's like lightning!!! Anyway anyone that would like to throw some of their money their way go to their tricky little website and you'll have the privilege of a ton of brow stamps too.

Doubles and tripples your order without asking. Slow answer does not refund had to get credit card to reimburse. These are scam artist. DO NOT USE……

I absolutely love the Simone Browpro Stamp.. it’s easy to apply and my brows are perfectly even.. best make up addition!! I’m so glad I took a chance and tried this. The customer service is amazing as well. Very courteous and fast responses. Thank you for this company and thank you for this product..this is my 2nd order..

I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I immediately emailed the company & explained & they cancelled the membership & issued a 50% refund & refunded the 3 items l had accidently ordered. I'm a pensioner so this was a big relief. The agent was very helpful & understanding. The item itself is brilliant. Reasonably priced, easy to apply & washes off if you make a mistake & looks totally natural. Not available anywhere else.

I ordered one brow stamp (black) which I was charged $15 for, all was well. When I received it in the mail, I was sent 4 eyebrow stamps along with 4 of something else for blonde hair. My total came to over $150. I never ordered or approved of any of this. Customer Service claimed, "It appears that additional items were added at checkout through our optional post-purchase offers (upsells). These offers appear after the initial checkout, and it’s possible the “Accept” button was tapped instead of the decline option, which caused the extra items to be added." In the end, they only refunded me $30 and I'm stuck with a bunch of stuff I have no use for.

I bought these in good faith on December 5, 2025. They took forever to arrive, as they come from China. I did not know that or I would have skipped ordering. They are not bad, but the stamps come off easily. Today , January 11, 2026, I was charged $33 out of the blue. Luckily my bank contracted me, thought it was a fraudulent charge, and they denied it and locked my card. Very crooked company. I did not buy a subscription, but they bill you as if you did.