Tatyana M.
Hidden charges!!
Hidden charges!! They charged me for “VIP access”. I never received an email and never activated the account. They had no problem charging for the subscription. This is very unprofessional. The product also did not work. They charged me over $400 for subscription and refunded $186. Not really trying to help me at all. At 1st they were only going to give me back $15.82. I asked for a manager multiple times before I actually was transferred to someone else. They said they were refunding 6 months. I was supposed to receive an email confirmation of the refund but did not.
Response from BrowproOct 19, 2026
We’re sorry to hear about your experience and understand your frustration with the unexpected VIP charge and the product not meeting your expectations. We’re glad you’ve already reached out to our Customer Service team, and we’re currently working with you to resolve your concerns. Thank you for your patience while we work toward a resolution. ❤️