Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Dawn C.
My query regarding monthly payments, which I accidentally signed up for, was dealt with very quickly. Much to my relief.
Response from BrowproJul 9, 2026
Providing prompt, helpful service is always our goal, and we’re glad we could assist you. Thank you for taking the time to share your experience. We truly appreciate your support!
Heidi Z.
Very disappointed in their product. I tried several times to apply with poor results. Contacts company and only offered 30 percent back for my refund or I would have to pay for shipping for a return. The shipping cost almost as much as the product. Would never buy from them again.
Response from BrowproJul 9, 2026
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when a product doesn't perform as expected. After reviewing your case, we can confirm that we worked with you to reach a mutually agreed resolution. A total refund of **55%** of your purchase was issued, which you accepted in exchange for keeping the product and avoiding the inconvenience and cost of returning it. While we're glad we were able to find a resolution, we regret that your overall experience fell short of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it. If there is anything further we can assist you with, please don't hesitate to reach out.
Olga I.
Well you guys always answered my questions every time I ask questions by email you were very attentive to my needs I appreciate that Right now financially I can't make payments that's why I canceled the membership but maybe someday I'll order something else but thank you for being so attentive to all my questions and answering them in a very timely manner Thank you and good luck in your business Olga. ☺️
Response from BrowproJul 9, 2026
Thank you so much for your kind and thoughtful feedback, Olga! We’re truly grateful for your kind words and are delighted to hear that our team was able to answer your questions promptly and provide the attentive support you deserved. We completely understand your decision to cancel your membership, and we appreciate you giving us the opportunity to assist you. Should you decide to shop with us again in the future, we’ll be here and happy to help. Thank you again for your support and your warm wishes. We wish you all the very best, and we hope to serve you again someday!
customer
Sophia was excellent and resolved my issue in record time
Response from BrowproJul 9, 2026
Thanks so much for your feedback!
Treena A.
I made a mistake and clicked on expedited shipping which was going to cost me another few $$$. I got in touch with customer service - Sophia was really easy to talk to and she sorted out my problem quickly! I really appreciate that and I truly appreciate great customer service! Oh! And my Simone BrowPro?! Perfect! I’m a customer for life!
Response from BrowproJun 28, 2026
Thank you so much for your wonderful feedback! We’ll be sure to share your kind words with Sophia—she’ll be thrilled to know her support made such a difference. It’s even better to hear that you’re loving your BrowPro! Knowing you’re a customer for life truly means the world to us. Thank you for your support and for taking the time to share your experience!
JUDITH C.
Great product, easy to use and economical.
Response from BrowproJun 28, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the product and found it easy to use and economical. Your support means so much to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us!
Jim and Darlene N.
Great customer service! Leah responded to me right away. I in advertently checked fast shipping, which I did not want as I'm a senior and on a budget. Leah told me my money would be refunded and it was with no hassle, unlike other places on the web. Great product with greater customer service. Don't be afraid to order!
Response from BrowproJun 28, 2026
Thank you so much for your wonderful feedback! We’ll be sure to share your kind words with Leah—she’ll be thrilled to know her support made such a positive difference. It’s also wonderful to hear that you’re enjoying the product and had such a positive overall experience. Thank you for your recommendation and for choosing us. We truly appreciate your support!
Sarah M.
I had an issue re being charged for expedited delivery which I hadn't asked for, but Khloe was very helpful and fast in resolving the issue and a refund has been given. I've yet to receive the product, but am looking forward to trying it. So far very professional company, would recommend.
Response from BrowproJun 28, 2026
Thank you so much for your kind feedback! We’ll be sure to share your kind words with Khloe. We hope you receive your order soon and that you love the product! Thank you for your recommendation and for choosing us. We truly appreciate your support!
