Gina Lynelle S.
The setup is easy and relaxing
The setup is easy and relaxing

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,577 approved reviews, newest moderated first
Gina Lynelle S.
The setup is easy and relaxing
Alyson A.
The lessons that come with therapy are wonderful stepping stones to feeling better.
Tracy J.
they listen to you when you talk, I'm so relaxed wen talking to Ms. Linear
igor K.
Real life examples Experience of Eddy Good spirit, positive attitude
Christal H.
I love how this is not your normal talk therapy, it's Interactive as well. The lessons help you understand yourself.
Alita S.
I always get just exactly what I need with my therapy sessions. Lisa is so good at mirroring my mood and helping me to recognize the positive in even the roughest of situations. I would be lost without Bright side and Lisa! ❤️
Emm M.
Scam services. They ARE NOT A LEGITIMATE full service psychiatric company. They are very LIMITED in what they are LEGALLY ALLOWED to prescribe, and they aren't forthright about this, because they hope to charge your insurance for two appointments, before you find this out. They are relying on disappointing, ill informed drug addicts that are trying to get high, by scheduling two appointments, under false pretenses. This company can legally bill your insurance for two office visits this way, before the patient finds out that the services offered do not meet their psychiatric needs. They advertise like they can do more than services like HERS\HIMS because they accept insurance. Psychologist for therapy first, and then psychiatrist for meds, which is where they're going to fall short, and be unable to treat you, and tell you you have to go elsewhere. Immediately after I scheduled my appointment, I talked to my sister, who informed me of this. I hung up with her and was talking to somebody at brightside, within 10 minutes of scheduling my appt, in order to verify what medications they were allowed to prescribe, and then cancel my appointment. They are charging me the full amount that they would be paid by insurance, as the cancellation fee. $120 for therapy appt and $160 for medication management appt. I tried to speak to somebody in upper management, and I was refused any help further help. As a medical biller, coder and auditor, I know what they are legally allowed to do and not do as far as billing patients, and this is not legal. Furthermore, in a few weeks, I will be approved for disability, and Medicaid, which will create a whole other slew of violations for them to continue to try to bill me, and still no customer service resolution was found. I asked the customer service rep to please make a note on my account, of these things, but I doubt anything will happen, and I am quite sure they will continue to try to bill me illegally.
Response from Brightside HealthJul 30, 2025
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must feel. Brightside Health is committed to transparency and ethical billing practices. We clearly list the medications our psychiatric providers can prescribe on our website here and here, and we offer chat, email, and phone support before intake to answer any questions about treatment or prescribing limitations. We also follow standard clinical intake procedures—beginning with a therapy or psychiatric evaluation—to determine whether our care model is the right fit. If we're unable to provide appropriate care, our clinicians will refer patients to a provider who can better meet their needs. We’re sorry to hear there was confusion around cancellation and charges. Our support team is available to review account concerns in more detail. If you haven’t already, please reach out at [email protected], and we’ll make sure your concerns are reviewed by the appropriate team. Thank you again for taking the time to share your concerns.
Jordan M.
The easiest way for me to get treatment while in maternity leave . I feel a connection with my providers which I was concerned about with not going in person but I’m very comfortable and can reach them whenever needed