Carmen Calloway- B.
I have had nothing but very detail and…
I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but know I will be with them for the long run

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Carmen Calloway- B.
I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but know I will be with them for the long run
moonprincess
I had a psychiatrist for medication and a counselor. Things started off well with the psychiatrist. Then she prescribed a medication for which my insurance co. needed a prior authorization. Although I provided all the contact info for her to do this, she refused. Therefore the medication was not covered. She just told me to "find a coupon" for it. No- I have insurance and I want it to pay their portion. The counselor seemed nice at first, but every time I saw her she asked the same questions and gave the same advice. I don't think she remembered me from appointment to appointment. Her advice was basically to tell me to think differently. Not the least bit helpful after years of trauma.
Response from Brightside HealthAug 4, 2025
Thank you for taking the time to share your feedback. We're very sorry to hear about the challenges you faced with both medication access and the support received in counseling sessions. This is not the experience we want for our members. For medication, we understand how frustrating insurance prior authorizations can be, and we expect our providers to support members through that process. We apologize if that didn’t happen here and will address this with our team. Regarding counseling, your experience should feel personalized and meaningful, and we regret that it fell short of your expectations. We’d like to assist you directly in finding a resolution and connecting you with care that better fits your needs. Please reach out to us at [email protected], and our Member Services team will be ready to help. Thank you again for your feedback—it helps us improve.
Nancy M.
I was listen to. And wasn't rushed thru anything. And they saved my life really. I hated life. Now I love life again
Nicole W.
She was so kind and compassionate. She heard me and what I was saying. It was a critical appointment for me and I’m so thankful I had it and had it with my doctor!! I’m very grateful for how my call went!!!
Christine U.
My provider is knowledgeable, professional but compassionate and thorough. I never feel rushed and I have valuable take away from each session
Cewanna P.
Bright star is Amazing therapy and very professional they have helped me
Nippysheff
I sent multiple emails. Didn’t receive a response for over a week. Wanted to cancel, but since I already paid, was locked into the month. It’s way too expensive and they didn’t care that I couldn’t afford it. Extremely disappointed. I’m done after August. Good riddance.
Response from Brightside HealthJul 30, 2025
We're sorry to hear about your experience and that you didn't receive the support you expected. That’s not the level of care or responsiveness we aim to provide. If there are any unresolved concerns, our team would still be happy to help. Please reach out to [email protected], and we’ll ensure it’s reviewed. We truly appreciate the time you took to share your feedback and wish you the best in your continued care journey.
Bryan D.
The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues. They had a wide range of doctors to choose from. Then the psychiatrist I chose was wonderful and empathetic and has been proactive in helping me manage my ADHD.