Brightside HealthReviews of brightside.com

when I did have to use their services the doctor they assigned me was fine. I had no issues. My problem is, I canceled their services back in August 21, 2025, well they sent me to a bill collector, a couple of months later, and I was already all paid up with them and had proof of that, and they’ve now charged my credit card for September and October, and they just charged me today again!! I’ve already filed a complaint with the Better Business Bureau and with the credit company and now with my bank. I’d say maybe choose a different service. There’s a lot out there and the service keeps trying to get money fraudulently.

She listened and praised me on the things I was doing right and acknowledged what I was struggling with and helped

Lisa is great my internet was fluctuating.

I have consistently received sterling care. My doctor really listens to my concerns and we work on solutions together for my continuing care plan.

If I could give them zero stars I would. At my last appointment I waited 10 minutes for my provider to sign in. At that point I signed off because I had other pressing matters that I needed to attend to. Even though I signed in and reached out to them about the situation they still charged me the $95 missed appointment fee that I didn't miss. I have reached out several times regarding the matter and have not heard anything from anyone. Even now I have been waiting over 20 minutes for someone on the phone. Absolutely terrible customer service.

This is the worst platform I have ever used. Its actually sick that they are going after people with anxiety and depression to steal their money and make their anxiety even worse than when they called. They are frauds. They charged me 700 dollars after the told me they couldnt help me because they dont prescribe the medication I am currently on and was hoping ot transfer to a new dr. I have been emailing them for 3 weeks, totally five emails and received one canned response stating they were escalaiting, then crickets. WHAT A SCAM! SHAME ON YOU Brightside!

My therapist and psychiatrist both are really great i e joy having them to talk to.

I honestly love the service and it is incredibly helpful. I did experience an unfavorable event last weekend. My doctor sent me a message asking if i could reschedule our appt because that day wasn't good. She asked if i could do the day before which i couldn't. i tried to reschedule my appt to the following weekend. On Saturday i received a notification from my credit card that i was being charged a no show fee. I didn't know i had a appt as i said i couldn't do that day. I have tried to reach out to brightside and i was told they would look into this and its been 24hrs and no follow up and no resolution. I do not do no shows because i cannot afford it and i reschedule appts i cannot make. This is honest mistake/misunderstanding and i should at least get a grace or at least a warning.