Brightside HealthReviews of brightside.com

You guys give a quote of $0 payment and $0 copay than hit me with a $370 bill and tell me to ask my insurance, insurance says they can’t tell me till you bill them. If I had more time, energy, and money I’d contact a lawyer because how this isn’t a false advertisement scam is beyond me. I’d rather just be depressed than depressed and broke. The therapist was great but your monthly subscription scam and lies on what it would cost monthly to get people to sign up is pretty pathetic.

They are a caring bunch of individuals who help you cope in the most difficult circumstances. Really appreciate how they are helping me. Thank you

DO NOT USE THIS COMPANY - SCAM. I had scheduled an appointment with Brightside and changed my mind well prior to the cancellation window. I then noticed that they had made an unauthorized charge for $350 over a week before the appointment was to take place. I contacted them to receive a refund, to which they agreed I would be getting back. After that, I never heard back, never received a refund, and only after going through the process of reporting it to my bank as fraud did they finally respond saying they would refund me. Save yourself the time and go elsewhere. To do this to individuals already clearly struggling with their mental health is beyond me. Shame on them.

Brightside has a lot going for it — lots of different providers with ample availability and a clean, intuitive digital platform that is easy to use. However, maybe it all seems a little too easy for a reason. My therapist is solid, but my psychiatrist no-showed my last appt and was late to the appt before that. I was also told my appointments would be a set charge with my insurance (for me, $25/visit). I’ve currently had four appointments, but my credit card has been charged $25 six times. (Yes, they make you put a credit card on file.) They say they’ll get back to you with billing questions within 72 hours, but it’s been almost a week and I’ve heard nothing. Seems like they need to tighten up their corporate operations a bit.

I don’t know what is wrong with the reservation system but it always has the wrong reservation or no reservation at all for my therapy appointments. I pay $400 out of pocket every month and I average two therapist appointments per month due to scheduling errors with the system. I’m not getting my promised help for the money I’m being charged. I want to quit Brightside.

Very disappointed in the therapist I hsd. First 30 -40 min call was just going over brighthside.nstructions and not asking anythkng about my siutstion which i understand. 2nd cal she was late and did not listen to one word I said during the 40 min call...apparently she was distracted with something else. Told her about my live in bf numerous times. At the end of the call she asked me if.my ex knows where I live.

Love my therapist.

Excellent practitioner who helped me tremendously