Brightside HealthReviews of brightside.com

Immediate help without being a financial burden.

Always on time with appts. Sincere and thoughtful of the care you receive or may need.

This review is about the psychiatric part of their business. They aren't respectful of their patients time and they don't screen the patient's answers to their questions. I was looking for a psychiatrist for help in treating my adhd which includes medication. Brightside came up on a google search. On their main webpage, it talks about their psychiatry/therapy model and I elected that. It never said on this page that they don't prescribe controlled substances. As i was booking an appointment, they asked me to fill out a questionaire. My first answer is I need help with medication, and i gave the specific name of the drug. This is a drug they won't prescribe, because they use Nurse Practioners generally in their psychiatry practice. But their site asked me many questions - approximately 30 minutes of questions. I kept thinking is this ever going to end. Then I got to the appointment, and the rude nurse practioner said we can't help you. She said she tried to contact me through their website by email. I tried to get into their email 3 separate times, and it wasn't working right. My therapist, who I like said "It has glitches all the time." Why they couldn't call me, I don't know. They don't respect their patients time. And the Nurse Practioner just shrugged. Also, they cherry pick the reviews the post on their website. They use AI to do a lot of things, some well, but not in a good way.

WORST EXPERIENCE EVER!!!! STAY AWAY FROM THIS PLACE IF YOU VALUE YOUR MENTAL HEALTH! Front office is completely unorganized and plain stupid. They play musical therapists with you. If the therapist quits, they don’t even tell you; they just put you with a new one! Poof, there goes the relationship with your therapist! Seriously, there are so many therapy clinic out there. These people are a joke!

Polite, helpful. Questions answered clearly.

*Edit* I posted a not so great review of my experience with Brightside a few days ago. After speaking with the support team I was reimbursed a portion of my monthly payment that was billed incorrectly. I would leave 5 stars, but I do feel like the 4 is deserved in regard to customer support availability and response time as well as the app format and usability.

A scam. $352 for a 15 minute Psych session where I was prescribed medicine within the first 5 minutes. I am guessing the doc gets a kick back from the drug companies. Why else would you ignore my needs and go right to drugs. I then cancelled appointment my other appointment to the tune of $175. Another example of terrible medical services in our country.

Personally really liked this app to the point I’ll most likely come back when I get insurance. I couldn’t afford my payment of 95$. I really liked my provider up until when I texted him through the app he didn’t respond at all. Updated: when I got my insurance I came back because I just can’t find any other platforms I like that are like this it’s easy and convenient and I got matched with a new provider who listens and also takes my opinion into consideration