Christian H.
Brightside - HORRIBLE!!!!!!
I was looking for a therapist and decided to try Brightside after seeing them pop up online and seeming like a good option for remote therapy. Boy was I WRONG. This company is so disorganized and anytime I had to contact them, it was a slow and painful process to get a response. Once I finally scheduled an intake session with a therapist, I had my session. The therapist seemed a little rushed, and then at the end when I spoke about scheduling my first full session, he brought up to me that the sessions could be less time too, that I didn't need to feel compelled to fill the sessions. That comment and suggestion was very off-putting to me to have a therapist encouraging me to speak less. Then came our first appointment and he cancelled minutes before our session because of an emergency. I'm reasonable and understood and rescheduled. But to add insult to it, Brightside then charged me a $90 no show fee for the session the therapist couldn't make. Then I was on hold for nearly an hour to get it reversed. Then when the reschedule date came, the therapist cancelled again last minute. Having been fooled twice by this therapist, I decided Brightside was not the answer and found a local therapist instead. Then, 2 months after the intake visit, they sent me a bill for $131. I called and asked about it since it was months later, especially after the bad service, and they said that it took them that long to bill. Horrible company to avoid unless you want them to charge you for services they don't provide.
Response from Brightside HealthFeb 6, 2026
Hello, This is not the kind of experience we want our members to have and we have outreached directly to assist in resolving this issue.