Brightside HealthReviews of brightside.com

Terrible customer service, and also hidden fees. Would NOT recommend, they added more stress in a time when I really did not need it. AWFUL company.

The app works well and the therapists in there are kind and helpful.

On January 28th 2026, I paid $95 to Bright Side Medical for prescription management services and an initial consultation. During my video consultation, within the first 5 minutes the provider informed me that they are unable to prescribe the medications I currently take and that they could not assist with my specific prescription management needs. The provider herself advised me to contact Bright Side Medical to request a refund since she was unable to deliver the services I paid for. I contacted Bright Side Medical to request a refund based on the provider's own recommendation. They refused. Their justification was that their medication limitations are disclosed on their website — however this information is not clearly visible or prominently displayed during the sign up and payment process. A reasonable consumer would not be aware of these restrictions prior to paying $95. I paid $95 for a service that was confirmed by the provider to be undeliverable to me. I received no consultation, no prescription management, and no alternative assistance. Retaining my payment under these circumstances is deceptive and an unfair business practice. multiple back & forth emails & no notes of any kind. they provided zero advice or anything useful. we didn't even bother to discuss anything further since they mentioned to reach out to them for a refund. I filed with BBB on 03/09/26 & they are stalling clear as day & think I'm stupid to fall for that. they claim to respond TO ALL MESSAGES within 72hrs. it's been MORE than 72hrs since I last messaged them & they consistently LIED about everything. do not ever expect a refund for this trash company. they are just making my small claims court easier to win. I can't wait to hear what they have to say when I also filed a complaint with the Consumer Financial Protection bureau a few weeks ago. I hope their incompetence was worth it.

I'm not being coddled for once.

The match and therapy is very helpful

The interactions are of concern, patience and understanding. I was in a very bad space mentally when I started on 2-6-26; now I feel better about myself and seem to be getting back to being happy, caring and loving self. I'm still having issues completing tasks before starting another one. But I'll get there. 😀😀

They made the whole experience so quick and easy, had my appointment and same day was able to get my medications. I feel like Vicky really listens to me and does her best to do what best for her patients. I absolutely love bright side.

Terrific Doctor and glad I can get appointments so quickly. The app is great and very simple. The cost is affordable. Very glad I found Brightside Health!!