Brightside HealthReviews of brightside.com

Appointments are on time and convenient. Easy to schedule and make availability easy. My doctor is great and is on target with me for my expectations. Therapist listens and cares and gives helpful guidance.

I have been using Brightside fpr ablut 6 months now, both psychiatric services and therapy services. As far as the psychiatric medication side, its kind of lacking. The psychiatrist meets eith you for about 5 minutes just to ask if you want to reup your meds. Doesnt seem that involved. However, the true value I have found with Brightside is in the therapy I am getting. My therapist Natalie is the best therapist I have ever worked with. she is extermely kind, and very understanding. She makes me feel like I am a valued client, and she has done wonders for many areas of my life. I would highly recommend Brightside for the therapy if you are lucky enough to get matched with someone like her.

Your staff is professional, kind and understanding. They are there for me anytime I need help.

If I could give negative ZERO STARS. I totally would. The entire site does not offer transparency of their policies. Seems as if their policies are written in Pencil. I had the appointment. The psychiatrist didn’t have her camera on. She offered some lame excuse. I told her I was out of my medications, that I needed them as quickly as possible. I also told her all of my current medications and dosages. I also entered all of my medications in at intake. So it’s in my file. After an entire day my pharmacy did not receive any prescriptions. I sent a message to customer support and to the therapist. She did not respond. Customer support did and basically said, “ We’re sorry for any misunderstanding. Friendly reminder, the therapist has 24-48 hours to finish your appointment processing and submit your medications to your pharmacy. I replied with, “ You’re wording implies there was information offered on your site that explained this. Also that I needed to be reminded of something that was never available in the first place. Very unprofessional.” Their virtual assistant didn’t even offer this information. 3 days later, prescriptions are submitted to the pharmacy. The prescriptions were WRONG! the therapist also finally responded to my message about sending my medications as soon as possible and she said she was sorry for the delay there was a “glitch” in the system. Excuses for a second time. Do not waste your time and money here!!!

Extremely disappointing experience. Important information about treatment limitations was not clearly communicated during sign-up, which resulted in paying for a service that ultimately could not provide the type of care being sought. The provider assignment process was also frustrating, as there was little transparency or flexibility before appointments were scheduled. After canceling an appointment shortly after booking due to these issues, a $165 late cancellation fee was still charged with no meaningful resolution offered. Customer support was polite, but responses felt very policy-driven rather than patient-focused. For a mental healthcare platform, the overall experience felt unnecessarily stressful and lacking in compassion.

Lauren is wonderful, she listens to what I have to say & provides helpful ideas to help deal with what I have going on.

I’ve had a mixed experience with Brightside Health. My counselor has been good, but the platform itself has been very frustrating to deal with. Appointments are frequently canceled, changed, or no-showed by their side with little to no notice. This actually caused me to miss an appointment, and they still charged me a $95 no-show fee, which they refused to refund. Another issue is provider consistency and communication. You may be assigned a provider who is difficult to understand due to language barriers and poor connection quality—the sessions often cut in and out due to what seems like unreliable internet on their end. They also switch providers without warning, and every time this happens, you’re forced to go through a long intake appointment again instead of your usual brief follow-up, which is very inconvenient. Customer service has not been helpful. I specifically dealt with Jessica and had to send multiple emails with no real resolution. I would just caution others to be aware of these issues before signing up.

This was the most difficult experience ever. I made an appointment in an afternoon to be seen the next morning, which was not a 24 hour period. I cancelled my appointment 10 minutes after I made it. (They did not take my insurance) They want you to put a credit card on file BEWARE !!!!!!! They will charge that card for no reason. They charged me $165 for a late cancellation fee and it has been three days now and I still haven’t gotten my refund. There was never a 24 hour window from the time I made the appointment until when the appointment was supposed to be. There was NO LATE CANCELLATION!!!!!