Brightside HealthReviews of brightside.com

Misleading advertising and no refunds! Buyer beware!

Kihende has been great, always listening.

Chandra is great and is helping me find the psych med support i've been trying to find for years, while responsive and helpful navigating technical:logistical issues...very grateful for this platform and Chandra❤️☺️

As a first time user, I was extremely disappointed with my experience at Brightside. I showed up for my appointment, but the therapist never did. If I had missed the appointment, I would have been charged a $120 no show fee, yet there was no compensation for my lost time and no real understanding from customer service. The lack of communication, accountability, and support was frustrating. Based on my experience, I would not recommend Brightside and would encourage others to consider alternative mental health providers.

The care is available almost immediately. The doctor really listens to me. Definitely will continue to recommend.

First of all my providers are wonderful and listen to my concerns plus being in your own home for these appointments are so convenient and without the stress of trying to get to their place of work. They work around your availability for appointments

Do not use. Another online psych AI scammer. I used them for 2 appointments - service was just ok, provider seemed unsure. Then I got a barrage of emails from Brightside saying they no longer accepted my insurance (united), threatening that if I don't update it in time they would charge me the $100 visit fee for my upcoming appointment. I sent them multiple emails showing that my insurance did not change, every time I updated my info on file it said "great news! We accept your insurance" but it would still say there was an error and I wasn't covered with them. This went on for weeks with no response no matter how I tried to reach out (you can't speak to someone obviously LOL). I was forced to reschedule my followup appointment in fear of getting charged out of pocket. Then I finally get an AI response email with no explanation for what went wrong - just that my insurance was good now. But they addressed the email to my husband's name and changed the account to his name, since he is the primary on insurance policy 🙄 so then I had to wait for an email response for them to fix that, since it would not allow me to. So now im about 2 months behind on my followup appointment. I get a nasty stomach virus, literally can't get out of bed & my toddler has symptoms too. I went online to reschedule my brightside appointment, which is the next day - 21 hours from then. It allows me to reschedule for next week. Then within an hour I get an email with my $95 cancelation fee they automatically charged my card on file. No customer service, no nothing. They PROMPTLY took care of that fee charge, but couldn't get back to me for weeks. Stay FAR AWAY!!!!

Carl and Hailey are the absolute best. I have tried a couple of other online and in person therapies and none match up to this. I love the activities that help guide therapy sessions as well.