Brightside HealthReviews of brightside.com

Listening to my issue and helping to get to a conclusion.

Festus has been very professional and helpful along my journey

I believe my sessions are helpful.

Always trying to explain things to me and keep them easy The caring attitude from the company and the therapistsS It’s been a great ride. It’s really helped me.

0 stars not available. When it was time for my appointment the link did not allow me in. After trying settings, etc. and trying to locate help, I found another way to connect 10 minutes in. I found a message from the "provider" stating they were ready but I couldn't reply. Once I got in no one was there and I received an email stating I would be changed $165 for a no show. The very anxious 15 minutes I spent trying to join - 10 minutes late and $165 billed for the opposite of help. I also just noticed others were charged much less for a no show fee (I was there 10 minutes in no thanks to BS help of any kind). BS seems a good way to address this organization.

Absolutely terrible service and would NEVER reccomend to anyone. Their billing is confusing, they do not tell you the cost of the appointment before so you have no clue how much you will be paying out of pocket. The online system thats supposed to tell you doesnt work, says unavailable. I thought it would tell me the cost when i set an appointment, it did not. So i called to ask and they said they couldnt tell me until insurance has it, but also said theycant cancel the appointment without a $165 charge. Even thought the appointment was set the night before, and the dang therapist didnt have any clients any way. Horrible business practices, feels like a trap into paying money you dont have. They also dont do certain medications, so you may be setting an appointment and not even know that they cant help you any way. Go somewhere else, do not use this place.

Thoughtful provider, helpful guidance.

Provider reported no call no show before the time limit resulting in a $95 fee. When I asked for a review and refund they said no, even tho I was in the meeting before the time limit had been reached.