Brightside HealthReviews of brightside.com

To anyone reading this. I know you need help, but Brightside is not the answer. Please do your wallets and minds a favor by staying away. After interacting with them and seeing all the bad reviews on here, go somewhere else. They don't care about you. Only your money. Please try to find local resources that may help. They would not refund me my money after I quit considering they did not prescribe the medication I needed. I tried to message my provider that I could not see them because of this, but they would not let me message. They are terrible and are not worthy of your needs. Please be safe. <3

Had for about a month and quit immediately. I’m so glad I found this forum because I was starting to think I was crazy for feeling this way. The counselors and doctors have very brash, gaslighty, victim blaming and matter of fact attitudes. I felt worse after every session with them. Definitely a money grab. My counselor was late 10 minutes but she sure cut off on time as soon as the end time came around. They did not help but only made me feel even more depressed. They will really push someone who is on the edge.

This company took my money, and refused to prescribe the prescriptions that need ongoing management after a move. First off, I’m assuming their predatory marketing practices place them at the top of search results for ADHD medication management. Furthermore, the landing page where I signed up did not specify that controlled substances would not be prescribed. On the contrary, the verbiage was something along the lines of, “if controlled substances are deemed necessary”. If you do not manage these medications, perhaps being unequivocal about that would be the ethical thing to do. If I had known that initially, I would’ve went elsewhere. The doctor I saw said she couldn’t even prescribe gabapentin because it’s a controlled substance. It’s not. No refund, of course. I should’ve looked at the other reviews. I would’ve went somewhere else even if you were able to meet my healthcare needs. Update: Kaiser has taken care of my medical needs. BrightSide essentially sidestepped my concerns with their predatory practices. However, in an e-mail response, they informed me that they had made changes to the website upon reviewing my feedback. Thanks, but full transparency without digging through your website is the least you could do. Maybe try refunding the money you took from me while providing substandard care?

What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.

Brightside- you can't be depressed if you're in a medication induced mania for months on end that goes unchecked other than a psychopathic pmhnp-bc. Brightside- you can't be manic if you're unconcious and have lost the will to live or walk or move from seroquil.

Don't Look on the Brightside!! 1. Signed up using my insurance. They said they accepted my insurance. Got a bill for the full amount each month thereafter. I contacted customer service about it and they sent me a link to sign up using my insurance which I had already done. And the fees were higher than what they initially stated they'd be for the plan I signed up for which was medication only. 2. After a couple of months I realized the medication I was taking wasn't working for me and was actually making my depression worse. 3. Told BS I no longer wanted to continue care with them and they continued to bill me over $400 for care I was no longer receiving. Looked up reviews on other sites that I must have missed before and so many have the same experience I have had with them. 4. When you decide to end "care" with them, they make you click through about 4 different pages making sure you want to end care and try to convince you that only their doctors really know how to treat your mental health. That a primary care doctor knows very little about meds for mental health. Since seeing my primary care doc I have started a different medication that is actually helping me. I'd stay away from Not-so-bright-side.

This is a difficult service to navigate and I do not recommend. Prescription renewals are time sensitive and it is very difficult to get in touch with your provider through the Brightside app.

I took the day off of work and moved all my plans for the appointment. Got ready 20 minutes early and sat down. I clicked the link 10 minutes early to make sure everything was working. The website and app both redirect to sign up for a new appointment with no other link than a help icon. I clicked that icon and the page went blank. I'm doing this on my laptop and computer. I'm a computer programmer by the way. I logout and in I was able to get to the help screen. Now the appointment is missed, they charged me for it, and still the app and website do not work. It couldn't be worse. No phone support and their support desk is saying there was an issue with the intake forms. Than why scheduelle it and where is a link for any forms. It's complete incompetence and lack of any consideration for the customers.I can only assume this is how they make money, by charging fake missed appointment fees and hoping people don't charge them back.