Brightside HealthReviews of brightside.com

This company is an absolute scam. I signed up because, after they asked for insurance information, it said $0 copay, $0 membership fee. I would have never signed up if I knew the prices. The prices were never told to me until months later when I get two separate invoices totaling over $1000. I called them today to get on a payment plan, which they recommended, and they went ahead and billed me for $641. I have children to take care of! This is the biggest scam and to do it to people that need mental help is beyond infuriating. Absolutely dishonest. Update: the reply to my review is news to me. I have yet to have any of my questions answered.

I came here for mental health help but it was horrible. There website did not work to cancel appointment. I called tolfree # to cancel 2 times and emailed support but was all about $. they charge a carzy late fee as well. I will find better care. DO NOT USE

Don’t try omg 😱 I’m so disappointed in them one minute I’m having symptoms next minute I’m already prescribed fully depressed and soon they start sending bills more than $150 and for what surely? Scam!

I signed up for Brightside for anxiety due to financial issues, etc and had an appointment scheduled. On the morning of my appointment, I found out I could not attend the apptmt and had to reschedule. After a day, I saw they charged me $70 as a no show even though I had to reschedule. According to them, it must be prior to 24 hrs before. After reviewing all the screens and emails they sent me, I could not find where it said 24 hrs. I am charging them back for the fee....or at least for part of it. All this did was give me more anxiety on my finances and could not send to my insurance. IMO....$70 is way over the top, especially in this day of inflation.

miserable experience. I think it’s time to stop pre-paying any business as too many show they can’t be trusted to be honest and understand the basic concept of a service should be adequately rendered and then the service should be paid for. I did not get what Brightside markets. after meeting my therapist, I felt significantly worse and sicker. I did go to two other therapists with free 15 minute consultations, and found a fit with one and have been staying there where I’ve actually found relief from my mental condition that can possibly be easily healed if everyone at Brightside just did their job competently. I deserve a full refund plus compensation for wasted time and to cover my worsened injuries.

First I would like to say that my therapist is incredible. She is my second therapist with Brightside. The first was an oxygen thief. I signed up with my Insurance when I saw Brightside offered coverage with a $35/session copay and a $0/month member fee. All of this is stated right up front on my "Current Plan". Fast forward to today, I received an invoice for the past 3 months informing me I owe $748. I have not had 21 sessions since January. If I did, I would probably be in a snug jacket in an institution. It's one thing if they told me upfront that I would be paying $125/session, its the $35/session copay that is still listed on my "Plan Settings" The only winners here are the insurance companies and Brightside.

DO NOT WASTE YOUR MONEY!! I scored a 21/21 on their anxiety test and currently in a seriously bad way. I was prescribed a blood pressure medication and the same old ineffective antidepressants. She didn't even listen to me. Towards the end I just started saying yeah and rushed to get off the call. It's all BS! Yet another "health care professional" has done nothing to help me even when I asked and pleaded. If you have serious anxiety and panic attack disorder, don't expect them to do anything to relieve that stress other than throw the same old ineffective drugs at you and try to up sell you for their therapy services. It's all a money making scheme with no substance. As the title says, don't waste your money.

Advertised a $95/month cost + pharmacy copay, and told me that they are in-network for my insurance plan. Proceeded to charge my insurance company $466 with me owing $192 of that, for a single virtual visit with an NP that was billed as a 'physician' visit. I will never trust this company and never go back to them again. Stay away!