Awful B.
Terrible and misleading
Terrible and misleading. A genuine scam. I was told the medication I required couldn't be prescribed. I then explained that I wouldn't require these services for therapy, since I was seeking treatment which entailed medication. The meeting lasted less than 5 minutes. I was billed for over $900. Prior to this, at no point was there a cost breakdown provided other than a $5 copay. In the billing statement, there isn't an EOB provided. I won't be paying that money. Fix this issue, remove these charges. Shameful. Awful money grab of a company masquerading as a health service. Honestly, you should be ashamed.
Response from Brightside HealthOct 2, 2024
We understand your frustration and apologize for the negative experience you had. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. Please reach out to [email protected] with any additional feedback.