Brightside HealthReviews of brightside.com

Great psychiatrist! Easy of scheduling, they check on you every so often,

A wonderful therapist who connects, engages and encourages self thought.

Both providers I've seen have been awesome and listen to me. They've never been dismissive it negative. Great experience! Definitely recommend the service and the personal quiz to match is great.

Extremely deceiving and unclear about costs. Brightside told me my insurance would cover the appointments, then NEVER gave me a cost of what the appointment would be. I only got a bill for my first appointment, after I had already done my second appointment. If I had known a 5 minutes appointment would be $170 I never would have done the first one, and was never given any knowledge of this until Brightside had asked me to do my follow up appointment a month later. The second appointment was about two minutes long too. I never would have done either appointment if they were upfront about the costs, but they gave me the impression after collecting my info that my insurance would cover all of the appointments, and ended up charging me a huge amount for the shortest appointment ever.

Every part of the process is so smoothe. Every person from first contact to seeing a doctor, everyone seems to be knowledgeable and well trained in their position. Such a rarity theses days.

No compassion or value in this service

The therapist was okay. Made some assumptions, and it led to feeling like we were going backward. We didn't really talk about stuff I wanted to work through that would have actually resolved long-term issues. And when I really needed to talk to someone after I had lost a good friend, there were no appointments on the calendar I could make. I was already fed up by this point and didn't feel like adding on more grief to the week. "No appointments available" happened multiple times. So the alternative was to book through a chat messaging system on the app. This led to digital lags, communication breakdowns, and a no-show charge when I wasn't 100% certain if an appointment was going to happen because there were no calendar notifications and I couldn't see appointments on the app. There was a text reminder what felt like 15 minutes before, and by that point I was just getting out of work and needing to commute home, which didn't give me any time to sign on and I didn't realize it had been confirmed. The same connection problems kept happening for a few months, and it added more stress than it resolved. It was not the fault of the therapist. It was the breakdown in how the app created obstacles and lacked clarity and confirmation.

If you were on a controlled substance prior you can’t continue it. Brightside is good for therapy only.