BreezelineReviews of breezeline.com

I have been with the former and current company (Breezline) for about 10 years. My promotion expired and loyalty rate offer was 80% more than what the promotional rate was. End result, I cancelled my service with a backup plan as I don't want Breezline to have my hard-earned money at present time. The wait time was excessively long for a weekday call at mid-morning. I attempted to down grade from 500 to 200 mbs and the rate was more than the 500. I always have an exit strategy and canceled and signed up with another vendor.

Breezeline are thieves regarding their rate increases. They use the old, "It's not our fault line of BS, blaming the price increases on the TV stations, sports etc. Well how about your outrageous Internet Connectivity charges increases? Mine have doubled in 1 year. Now with the loss of ACP discount, MY INTERNET COSTS will quadruple from what they were 2 years ago. From $11.49 To $44.50. Regarding your cable TV costs, I'M LOCKED INTO THAT BS because I live in an HOA and have no choice But to Pay, due to the infinite wisdom of the powers to be to get into a Ten Year Contract with these Thief Artists. Wonder how much the HOA powers to be got off this BS Rip Off Multi Million Dollar Contract?! If you don't live in an HOA and Have a Choice regarding your cable provider, DON'T CHOOSE BREEZELINE!! Please, Don't Choose Breezeline....... YOU HAVE A CHOICE, I DIDN'T.........

AVOID LIKE THE PLAGUE Terrible service, lying customer service agents and your super shady manipulative business practices. Service canceled in Jan 2024, returned modem. In late March I got an email saying my bill was ready. I had to re-download the app and found a $9.95 credit on my account. I called to get the credit which, no shock, she was not able to issue it and had to escalate. Then they said they did not get my modem back. UPS shows tracking and delivered/signed by Breezeline then after some more "investigation" they found my items BUT now claim they are missing FOUR other modems. Whats going on Breezeline? Nothing was missing for months until I want my credit back then the lies come flooding out.

The techs came to install fiber at my house, no problem, they refused to install the fiber where I wanted so I said I would need to move it after they install it so I don't have a giant ugly box on the wall in my living room. After a couple weeks I'm ready to turn on the service, so I create an account, and required email address, and I already have a 200$ charge on my account?? I put in a support ticket and wait weeks, I check in on the ticket weeks later and they're "still working on it".. I checked for a second time today and they closed the ticket and suspended the account?? I'm checking the email address they provided and the address I signed up with EVERY day, and heard absolutely nothing. Their support team sucks and cannot wait to end the chat, and their website is slow as molasses. I can't recommend their service to anyone.

Terrible company. Been with them for years only due to the fact Comcast doesn’t service where I live. Outages every other week.

I was stuck with them after Atlantic Broadband got bought by them. As soon as they did, they closed all retail locations and have made everything via phone. The problem is that anytime you need to do anything, its 1-2 hour of wait time on hold. I think they're hoping people just give up on. trying to cancel after they jack up the prices. Never again.

I am writing to you on behalf of Premier Cars regarding an order placed with Mr. Thomas Kalka. Since signing the contract with Mr. Kalka, we have encountered significant difficulties in communication. Despite numerous attempts via email and phone calls since March 6th, Mr. Kalka has not responded to any of our inquiries regarding the status of our order. This lack of communication has caused us great concern and has led us to question the legitimacy of our dealings with Breezeline. After exhausting all avenues to reach Mr. Kalka, the sales team finally provided us with manager email address as an alternative contact. Unfortunately the manager is not responding as well. We emphasize the urgency of our request, as we previously communicated to Mr. Kalka our immediate need for internet service. His sudden disappearance after the contract was signed has left us feeling apprehensive and uncertain about the reliability of Breezeline as a company. We kindly request that you provide us with an update on the status of our order at earliest convenience. If, for any reason, Breezeline is unable to fulfill our internet service requirements promptly, we would appreciate timely notification so that we can explore alternative options without further delay. We regret any inconvenience caused by this situation and sincerely hope for a swift resolution. Cooperation in addressing this matter is greatly appreciated.

This company is the worst business that I have dealt with in decades!! They are overpriced and speeds were consistently less than half of what they promised. I finally had enough and canceled, moving to a competitor. I returned the outdated equipment that I had been renting from them for years and 6 months later they sent me a bill for the equipment stating that they never received it. 6 months!!! This is well beyond the time when the return package can be tracked. They are demanding $334 because I can't prove the equipment was returned. What a scam!! Save yourself and choose another company. You will never get what you pay for and they will come after you when you leave. It's like an abusive relationship!!! Never again.