BreezelineReviews of breezeline.com

Internet connection went down. I decided to use Chat to find out why. You have to enter all your info to start chat and then when you get a CS rep, they ask you to enter it all again, really (?) Rebooted router/modem (both ends) and that got it working again. Then the rep says I can go to the website to do a reboot myself. First of all, for me to login to the website I have to go to a special login site, I was an Atlantic BB customer before breezeline purchased them, and now there’s (at least) two different login sites, and I can’t do it from their app. Once I get on the site, I can’t access any information on the different packages they offer, a message comes up saying that I’m already a customer - no kidding!?! Only access I have on the website is the ability to pay my bill - go figure.

called many many times to go paperless and still getting billed 2 dollars for paper and GOT hung up ...she is refusing to refund my 2 dollars. horrible customer service....so sad

I will give it a "Zero" star. No relievable, very poor customer service.

First let me start off I have been without internet all day after a customer service representative said there was a outage in my area and would be back on at 4:30 that was a lie ! Still out of service the earliest they can come out is over a week from now like huh?? I am paying for a service I can not use do your research on internet service to save yourself some stress

If I could give them zero stars I would. Worst customer service from any company I have ever dealt with. Even their own managers say they are a terrible company. Slow speeds, constant problems. They might be cheaper but you pay for what you get.

Absolute terrible company. They were original called Atlantic broadband which I have reviewed 2 separate times. By no means do they care about their customers. Services go out about 4-5 times a week. Half the time you don't even get the bandwidth you pay for then they will raise your bill. Their policy is they refuse to compensate anything until a tech comes to your house to confirm if it is or isn't their fault and even when it is their fault they will refuse a compensation. Each month your bill goes up and sneak extra charges into your bill. The customer services is absolutely terrible. I had a rep which was a supervisor access my account without my knowledge make changes to my account without my permission then when I called to inquire about why there were changes made to my account and who made them, they confirmed a supervisor accessed my account without my knowledge. They refused to do something about it and that supervisor still has their job. They advertise 1gb as their highest package, in retrospect you won't get even close to that. They refused to acknowledge their speeds are crap. I've been told the node my house is one is always getting feedback I've asked why they don't just put my subdivision on a different node they come up with every excuse in the book. If you have other options for internet providers in your area I 100% recommend anything else over breezeline. And for anyone thinking of using breezeline notice how every single review says the same thing with the same rating.

Worst Internet provider I EVER used, and I've used many companies in different states. I relocate pretty often and have to deal with internet set up every time. Breezline so far is the worst and I would use a different one if I had a choice, but it is a monopolist in North Miami area in an apartment complex where I live. Here is what I have to deal now on a daily basis: constant outages - cannot even open sites. Connection issues - people can't hear you on a zoom call as the upload speed here is a joke and drops every other second. Download is a nightmare - you start downloading a file and speed is good, but after 10 seconds it just stops - I have to redownload again and again until it finds a sweet spot. I have to admit that 10% of the time it works just as it is supposed to work, but the rest 90% of the time it makes you cry.

Terrible service, it goes out every 1.5 to 2 hours sometimes more often, and shows the death spiral with a V135, V138 or V140. If you call, all they do is tell you to unplug your modem, and their small box for a few minutes to reset them, and tell you that will fix the problem. (IT DOESN'T WORK) Bad service, don't use this company.