BreezelineReviews of breezeline.com

This company is a complete disaster in every respect. They never actually established service—neither internet nor mobile—yet three months later, they charged my credit card for a non-existent service. I had to spend hours on the phone, and I still don't know if they actually removed my account from their system. The government should revoke their operating licenses.

Stay away from Breezeline if you have a choice! I am paying for a 500 Mbps plan, but I am barely getting 24 Mbps. This is nearly 20 times slower than what I am paying for! The picture quality on my TV is terrible because of a very slow internet. The customer service experience is very bad too. 1. Useless Chat: Their bot "Charlie" is a waste of time. It doesn't understand simple technical issues and just ends the chat session when it can't help. 2. Phone Support: You stay on hold for an eternity. When you finally talk to a human, they don't even try to fix the issue. Instead, they immediately try to upsell you to a more expensive plan, claiming it will solve the problem. This is a shameful way to treat customers. 3. No Improvements: I was a customer years ago and had the same issues. I recently moved to a new building on Collins Ave and was forced to use them again, because the building has only one provider. It’s the same poor service as before. I have never had a problems with an others providers internet in Miami, only with Breezeline. It is disgraceful to charge full price for a service they cannot deliver. Fix your technical issues and stop trying to sell upgrades when the basic service doesn't work!

They are the worst customer service ever, I requested to have my account frozen from April to Jan. and they never did it, so when i got the bill to dispute it the female rep says you didn't have it frozen then after telling her I did with Rep david then she says ok yes you did. So she i will call you back on a credit amount which she called me back in 2 minutes later then say i have to put you on hold and waited for 15 minutes until she disconected me. This company is a joke and should be shut down

If I could give Breezeline a -100 review for terrible customer service I would. I was on hold a couple of weeks ago for almost an hour until I got to speak to a live representative. I was canceling my account because we are moving. The customer representative that I spoke to was barely English literate, but finally she said that my account was canceled and sent me a USPS label to print to return my router to Breezeline. Did that now I’m getting emails that my monthly payment is due. I canceled auto payment and now I’m getting threatening emails if my payment isn’t made on time. Never will I ever go back to Breezeline. They provide terrible customer service and keep jacking the monthly bills up over time.

Being a new customer I've had several issues with my service. I've called customer service a few times & must say this is the worst customer service I've ever experienced. Once I was on the phone for 20 mins & the person on the other end didn't know how to help me. My condo assossciation picked this company NOT me!!

I had a very disappointing experience with Breezeline customer support. The representative I spoke with was rude, unprofessional, and did not treat me with basic respect. As a paying customer, I expect to be treated professionally and have my concerns taken seriously. This experience makes me question the company’s commitment to customer service. I hope Breezeline improves how they train and monitor their support staff because this level of service is unacceptable.

The customer service of this company is very disrespectful, they have made mistakes many times and refuse to apologize or even help their cuatomers to make up for those mistakes. They will lure you into believing you have something called a promotion when you are paying for a reasonable price then after that raise your most simple wifi plan to more than $100, they will always have excuses for charging so much. I’m never going to recommend to anyone having breezeline, their agents provide wrongful information, they say what is only convenient to them and many of them don’t speak good english in order to provide customer service. The last agent I spoke to kept talking over me while explaining my problems with my bill, didn’t help at all, got me so mad to the point of hanging up because it felt like she was not understanding my situation and refused to help in fixing it, she in a very sassy tone told me that I was only listening to myself when she was the one not listening in the first place and wasn’t believing the fact that I wasn’t getting any notice of my upcoming bills. This company and its agents are very disrespectful and will get very sassy on you

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!!