BreezelineReviews of breezeline.com

Would leave 0 if I can. Over priced. Internet outages daily. You have a work meeting or call? Better not be on Breezeline because it will drop. Customer service is 100% out serviced to India and is no help. By the biggest margin this is the worst internet provider I have ever experienced. You are better off with 5g than this.

So unreliable and expensive for the quality provided.

I have been with breeze line for almost a decade. It has been riddled with problems, Lag outages and terrible customer service. They are the only internet provide in my area or would of switch much sooner. Got star link and have been very happy. I am currently trying to cancel my breeze line and have been hung up on 3 different times when I tell them there is nothing they can do to keep me!! What kind of shitty company this is that they go through all this to keep you from leaving. They are worse then a toxic girlfriend in a break up. Stay away at all cost!!!!!

"Sleezeline" aka Breezeline/Cogeco should be investigated for fraud, they behave like third world scammers and are not BBB accredited. 8 weeks after cancelling cable internet service, a refund check shows up that wasn't for the full amount along with billing paperwork that listed past due, late fee, and credit amounts that were invalid and inaccurate. Another 2h waiting on hold to have them admit to the error and agree to send another check, well 2 months later still waiting on that second check. If you haven't cancelled yet: 1. Cancel service on the exact day the billing cycle ends so they don't owe any credit, otherwise it's 8 weeks minimum -IF you ever receive that full credit. 2. Even if your auto pay is "disabled", cancel the bank card it was under. Their cable internet service is rife with random and/or constant disconnects, their online account management is absolutely atrocious and lacks the most essential basic features. Trying to get a human to fix a problem is a nightmare with 2h+ wait times and you'll never receive a call back. Rumor is Breezeline is being sold to Spectrum and will not invest in upgrades which is why the service has degraded so badly. Take your $ fast and far from this shady organization!

If I could give a zero, I would. Internet service drops a couple times per day, have to reset the router multiple times per week... Streaming TV fails at least once per month and always same...fixed in two hours and ends up being several hours outage. Folks on live chat have no idea what they are doing but want to sell you additional cell service.... NOT.... $215 for TV and 500mb snails pace service that always drops when folks are home after work... terrible infrastructure, terrible prices, terrible service support.

One of the worst, if not THE worse ISPs, I ever had or had to deal with. If it wasn't because they have a monopoly in the building I live in, I would have gotten rid of them a long time ago! Over the last year, I've been either on the phone with them or in their chats troubleshooting internet and tv problems with them. Replaced equipment several times and still the same issues keep popping up. What's even more frustrating is when I reference previous calls and complaints they claim they have no record of it. Recently, when requesting replacement equipment they either make it really difficult or completely drop the call while telling me to wait for them to arrange it. Completely unprofessional. Thankfully my building just announced they are bringing in Google Fiber this year and the minute it is up you can bet I am done with Breezeline.

A representative barged into my home. If I could rate 0 I would. I answered the door because I thought it was maintenance and I told him I didn't need wifi and he came into my home. He immediately got on the phone with the breezeline represenatives and then did not leave until I gave him the information. I had to call right after to cancel because he invaded my home and cancel. DO NOT ANSWER THE DOOR to these people. This is ridiculous.

This will be a review of several calls with Breezeline, whether through phone or online website chat. They are not customer friendly, do not provide good customer service and I have been disconnected from chats when asking for an answer to a question. Today, 1/16/2026, started a chat, provided my email address, phone number and account other account information, since they indicate if we are disconnected they will call me right back. After a brief description of the problem, it then took several minutes to locate more security related information from the site which I was having difficulty following the instructions since they were incomplete. I then asked for the rep to call me, the rep responded with I needed to call the support number and abruptly ended the chat with me! I then reconnected to the chat, got the same person, this time I requested more details to locating the security information requested, FINALLY located it and the rep then made the requested changes to my account, which as an account holder I did not have the permissions to perform. TERRIBLE support...Could have simply called me and this would have been resolved in half the time.... Other events in the past, I was looking to get my bill lowered since it increased a couple times in a few months and so in discussions the rep was blunt, and disrespectful. Of course, these folks are the only internet provider that is represented in the area so we are stuck with them...Breezeline is not as bad as Verizon, but getting close!