BreezelineReviews of breezeline.com

I switched from Spectrum to WOW in 2020. WOW was the best internet experience ever. Since Breezeline took over the service outages have been more frequent (I never had an outage with WOW). I was paying for 100mbs download speed and recently started having issues with tv buffering and not able to connect to certain shows. I did several Speedtests and discovered my download speeds were averaging 14mbs. I made 3 attempts to contact customer service (2 chats that disconnected in the middle of the conversation and one phone call that put me on hold for nearly an hour), then decided to switch to ATT Fiber. After I disconnected my router from Breezeline, I tried to login to close my account and I got an access error message from them saying that I was blocked from accessing my account for security reasons. So I called them on Saturday morning (after several attempts and prompts and entering account information) only to be told that I needed to call back during normal business hours Monday through Friday. This was a computer I was talking to. They didn’t provide the normal business hours and I suppose their computers get the weekends off. If you are thinking about going with Breezeline, run like your hair is on fire 🔥!

You get what you pay for. Sometimes. Forget about customer service. Forget about reliability. You get "service" . (Sort of)

Desde el dia 1 estoy tratando de desconectarme an pasado 10 dias porq me mude y me dicen que no pueden en ese momento que me devolverán la llamada y nunca lo hacen porq NO ATIENDEN CUANDO ES DESCONECCION espero alguna respuesta por esta vía ya que normal no atienden muy buena la forma de hablarte amable y educada pero nada de solución

Slow internet. Tv service is poor at best. Calling in takes forever.

Scam artist. They act like they have no standard pricing on their website if you call in, we are paying $120/mo for the $75/mo package. They even double charged us one month and won't do anything about it. Customer service is non existent, especially in places they own a monopoly. DO NOT TRUST THIS COMPANY.

Service is never working.

On the evening of 10/3/24 at dusk two young male punks exited an unmarked silver SUV to tamper with the cable box outside my door. I was not notified of the so-called speed test they performed. On calling Breezeline a woman with badly broken English answered. She could not explain why they were there, instead urging me to “smile and make the world a better place.” Next morning a small, hyper man wearing a big wig shows up on the deck to install a green ground wire to the cable box. Neither download speed nor connectivity improved after his amendment. The speed test was an excuse for more underhanded activities performed at my residence. Over the recent months I have seen my private, unpublished data stolen from my wifi-connected devices and sold internationally to second-rate con-artists who have zero talent and no ideas of their own. My work was plundered, fed into a generative AI network and published under fake names. As you may already know, parent company Cogeco are imperialists, holding colonial reins and deflecting the blame onto their customers instead of admitting fault. My verdict is that the internet provider was responsible for the data loss. I was tipped off to Cogeco after bizarre and threatening emails from ConstructionYGC were sent to my email address last spring, stemming from Cogeco. They are building something and it’s not good. I have no business with Construction YGC or any other Canadian company aside from Cogeco through Breezeline. The email contained the image of a blind, prehistoric fish with fins trimmed off, helpless and unable to swim. That was supposed to look like a maple fruit, “La Samare.” I guess architectural firms in Quebec can’t hire an artist who can draw a convincing maple fruit so they settle for a hack who CAN draw a disabled coelacanth. I was badly shaken after seeing that ugly message and started fighting against my ISP. From 2018 - 2026 the monthly bill increased approximately $30, or $790 per year for inadequate internet only. Instead of using funds from hiked prices to improve network quality or to train trustworthy employees, the number of outages grew to practically a daily occurrence last year during foul weather. Chats with CS were unfruitful and I was transferred from “Steve” to Joshua who told me one lie after another. Rates went up afterwards. There were vague allusions to physical ham if I did not comply. Here’s how the conversation went when I opened another chat session to cancel: Them: “We can’t do that here. Call the customer retention number @ xxx-xxx-xxxx. Thank you!.” I call. “What’s the password?” Me: I wrote it down somewhere. When I find it I’ll call back. Next time I called, AI answered and asked me to say or punch in the four-digit password. Them: “Did you say…187?” Me: No. 1876. Them: “Did you say…76?” Me: NO!!! ONE-EIGHT-SEVEN-SIX! The chatbot refused to acknowledge “1876.” I called back. Them: “What’s the password?” Me: Last time I wrote it down it was 1876. Them: “No. Log in online.” Me: It’s not there. Them: “It’s in the top right corner of your billing statement.” That’s true, the PIN# I created years ago is now in the top right corner of the billing statement because they changed their system to demand a “password”. However the PIN I originally gave to Atlantic Broadband way back in 2016 was 1876. Like alchemists they transformed 1876 to 1869 and made it their own exclusive signature. What a twisted, screwy company! Cogeco hate any reminder of Independence Day, so this month the bill increased another $4! Take my free advice: cancel your Breezeline service and manually remove the coaxial cable from the wall outlet like I did on Valentine’s Day 2026 so they cannot siphon off any more intellectual property or currency you might (still) have, into Canada and Europe. After robbing me I believe ConstructionYGC and friends are now able to hire an artist capable of drawing both maple leaves and maple fruits. Best of luck finding a new dependent host, Breezeline! :)

What a joke. They have this part of town monopolized to where no other providers have service here, and from what I understand they have some special deal set up with the mayor to hold their districts outside of the contracted period to allow other providers to offer. If it rains, spotty service. Snow, spotty service. High winds, spotty service. I have a coax cable, not a satellite or wireless signal. DO NOT get their service if you can find ANY other option. Go with T Mobile, I can’t because their little box can’t handle my needs, but if you just need basic internet for your computer or phone, hands down the best option. Breezeline, you’re nothing but a bunch of greedy, lack luster ass clowns.