Brathwait Reviews | Read Customer Reviews of brathwait.com

Brathwait Reviews | Read Customer Reviews of brathwait.com

Brathwait reviews

175 approved reviews, newest moderated first

Steven G.
Dec 15, 2023
Attention!!!
Attention!!! Fuc…. stupid. Don't order. Be repeatedly confident to be delivered. PLEASE NOT ORDER!!! My order is from 12.02.2022 and has not yet come.
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Charles W.
Dec 14, 2023
Scam, they take your money and don't ship your product
As with similar responses below, I ordered a pair of watches on Black Friday and my order has yet to ship. Their customer service is terrible. No response for weeks. At this point, I'm just assuming they stole my money and will file a credit card claim with my company. I wish I could leave many more negative reviews for this company so I can warn future customers to not get scammed.
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Taniell L.
Dec 8, 2023
I wish I saw these reviews before…
I wish I saw these reviews before ordering. The watch I ordered in November is apparently sold out. There was no indication of this on their website. I had to contact Braithwait to ask about the order as it was not updating on shipping. Only then did I learn they don’t have stock and don’t know when they will be getting stock… asked to cancel the order for a refund and no response.
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Shrawan
Nov 21, 2023
Buyers beware
As many other reviews warn, buyers beware. I placed an order at the start of November for some straps, expecting them to arrive well before Christmas. Despite emails asking the status of my order, Christmas came and went. All-in-all I spent 6 months trying to either get a hold of the straps, or subsequently trying to get a refund. I had no luck on either front. Better Business Buereau had no luck, so in the end thankfully my credit card refunded the total.
Response from BrathwaitNov 22, 2023
Dear Customer, We are deeply concerned to hear about the difficulties you've encountered with your order and the subsequent communication challenges. Our intention is to provide a seamless and transparent shopping experience, including prompt delivery and efficient customer service. It is disheartening to learn that this was not the case for you. We understand the frustration that comes with delays, especially when they impact significant occasions like holidays. We sincerely apologize for the inconvenience this has caused. We would like to assure you that your experience is not indicative of our standards, and we are taking your feedback seriously to improve our processes. For any customer-facing similar issues, we encourage the use of our return and exchange portal to facilitate a smooth resolution. Our team is dedicated to ensuring that every customer receives their order in a timely fashion and is satisfied with their purchase. We are committed to upholding the values of honesty, integrity, and transparency that our company was founded upon. We invite you to reach out to our customer service team to resolve any outstanding concerns, kind regards,
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Gabriel W.
Nov 15, 2023
Threaten Legal Action - They will respond
As others have said, I never received my order and never received a refund. I took smalls claims action and they finally responded.... Here is a blurb you can send to them: "I have filed a small claims debt action case with Delaware Justice of the Peace against both BRATHWAIT WATCHES INC and its Registered Agent in the state of Delaware: LEGALINC CORPORATE SERVICES INC." If you are interested in actually filing small claims action with Delaware Justice of the Peace, here is the website: https:// courts. delaware. gov
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Laura C.
Nov 11, 2023
I never received my order
I purchased a watch in March and never received it. I wrote to customer service multiple times (at least 4 or 5 times) and the first few times they responded that there had been delays, then they stopped responding altogether. Do not buy from them because you will be losing your money.
Response from BrathwaitNov 22, 2023
Dear Laura, We are truly sorry to hear that you have not received your order and faced difficulties with our customer service. We understand how frustrating this must be for you. Our team strives to provide prompt and efficient service, and we apologize for any inconvenience this may have caused you. Please rest assured that we take your feedback seriously and will work on improving our communication and delivery processes. We encourage you to reach out to us once more at [email protected], and we will do our best to resolve the issue and ensure that you receive your watch as soon as possible. We would be delighted to assist you,
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WM
Nov 7, 2023
No item shipped, no response
Bought a strap without checking reviews. Years ago I bought a watch without issue and trusted the company, this was a mistake. The product is not shipped, impossible to contact the company and there are no responses
Response from BrathwaitNov 22, 2023
Hi there, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the recent issue you've encountered with your strap order and the lack of communication from our side. We assure you that this is not the standard of service we aim to provide. We would like to investigate this matter further and resolve it for you. Please reach out to our customer support team with your order details, and we will make sure to address your concerns promptly. Our goal is to ensure that all our customers receive their orders in a timely manner and have a seamless shopping experience. We appreciate your understanding and look forward to resolving this issue for you. Kind regards,
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DJ
Oct 28, 2023
I ordered a new strap over a year ago
I ordered a new strap over a year ago. Written to support at least a dozen times. Still hasn’t arrived. No responses from support either in months and months. I literally just need a refund of $28. I’m writing this now because after writing to support again, I thought I’d google if other people have had this experience. I have multiple brathwait watches that up until now I loved, but I will never order from these people ever again. I feel scammed.
Response from BrathwaitNov 22, 2023
Hi DJ, Thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed our Brathwait watches up until now. However, we are truly sorry for the inconvenience you have faced regarding the strap order and the lack of response from our support team. We understand how frustrating this situation must be for you, and we want to assure you that this is not the standard of service we strive to provide. We will look into the issue and make sure to improve our communication and support for our valued customers like you. We hope we can gain back your trust in us.
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