BrathwaitWe create iconic wristwatches dedicated to the world’s first gentleman, Richard Brathwait. We’re all about genuine quality at a great price, as a true gentleman might go about it.Brathwait’s mission is simple: introduce transparency and honesty to watchmaking - something no other company is doing. Unlike other brands, we’re transparent about what it costs to make our products, and what materials are used to create them so people know exactly what they’re paying for.
Brathwait (brathwait.com) has 175 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing175 approved reviews, newest moderated first
Anders P.
I ordered a watch back in October. I sent an email after not hearing anything after a few weeks, and eventually got a respond saying it was not in stock, but would be sent to me as soon as it was back with them. Late January I FINALLY received the watch. But of course they managed to send the watch in a different color than what I ordered. Unbelievably bad service and company. Don’t buy anything from them.
Elena M.
Great watches. Implacable quality. Highly recommended!!
Miller H.
They made sure to deliver the product on line. I am so glad to buy such amazing watches. 5 stars.
Response from BrathwaitJan 16, 2024
Dear Harvey, Thank you for leaving this great review. We're delighted to hear that the delivery met your expectations and that our watches have impressed you. Our commitment to transparency and fair pricing is at the heart of what we do, and we're glad this resonates with you. We very much look forward to seeing you again soon. Kind regards, Sincerely, The Brathwait Team
Max De G.
Their Swiss collection has made me fall in love. Would surely order again from Brathwait.
Response from BrathwaitJan 12, 2024
Hi Max, Thanks for taking the time to share your review. We're delighted to hear that our Swiss collection has captured your heart. It's wonderful to know that the dedication to quality and transparent pricing resonates with our customers. We look forward to the opportunity to serve you again with our timepieces. Best regards.
Owen S.
Supposedly the best watches! Happy to order.
Deia N.
Long story short don’t buy from this company. Joke of a customer service. No wonder why they don’t have a decent phone number posted. I ordered a watch never been dispatched no refund. Got to the point I had to put a claim through. Do not order.
Response from BrathwaitJan 4, 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We regret to hear about your experience and understand that any delay or issue in dispatching orders can be frustrating. Our aim is to ensure that all our customers receive their purchases promptly and efficiently. Such instances are not the norm, and we continuously strive to meet great standards of service. We see you have already received the refund for your order, please allow for a few days for the amount to hit credit your account. If the watch is already in transit we encourage you to use the designated return and exchange portal for further assistance. Sincerely, The Brathwait Team
Stuart
I’ve had a brathwait watch for about 5 years, unfortunately it’s been wearable about 2 of those years. Straps are out of stock, and have been for years…what’s going on? No care or response from customer service. I seem to be echoing others reviews on here, and would not recommend this company. I can only assume they worked well as a small business, but when demand grew they couldn’t cope and now have grown a fairly poor reputation which is a shame.
yasser A.
What a waste of time, throw your watch away if you've damaged or broken straps. They try to make you purchase the watch as whole again instead just supplying you with the strap you want and still that won't arrive. Joke of a company.
