Connor R.
1 month on and no watch, poor customer service
Still selling items that are out of stock, even when they don’t know when they’ll get them back in - the claim that the “order will be with the courier within 24 hours” is completely untrue. Contacted support and was told “We are due to receive a shipment in around two weeks, we will do our best to receive more inventory and ship your order as soon as possible. I hate to say this but there is still a chance the fulfillment process will take longer since the number of items we receive in every shipment is limited at the moment” so still have absolutely no idea when my order might arrive! If I still haven’t heard anything else in the next few weeks then I’ll be asking my bank for a refund. This hasn’t stopped them offering me a $25 voucher for leaving a review... so I’d take the overly positive reviews with a pinch of salt!
Response from BrathwaitFeb 15, 2021
Dear Connor, Thank you for taking the time to leave us this review. Due to the challenges caused by the Covid-19 situation, our processes and factory lead times has been adversely affected and we would like to apologize. As you are aware, a delay in lead times/production time affect us and delay some orders from going out in the timeframe that our customers and we ourselves expect. For that, we greatly apologize; we are working around the clock to minimize lead times and place larger and more frequent orders to combat the effects. If your order has not yet been shipped please contact our customer service team at [email protected] who would be happy to assist you with your order and cancellation. We look forward to hearing from you. Sincerely, The Brathwait Team