BrathwaitReviews of brathwait.com

*UPDATE* After a few weeks of back and forth, I finally was able to speak with someone at the company. They informed me that they had been using a third-party customer service company, and that information got lost in translation, so to speak. They have refunded me the full amount for the faulty watch and have put me on the waiting list for a new one. I have been very pleased with this turn-around, and can say that my experience dealing with the actual company has been leaps and bounds better than it had been when dealing with the third party. I love the look of the watch and will hopefully be able to get a new one that will work for a while longer. I will definitely keep Brathwait in mind for future watch purchases. *DISCLAIMER: I am leaving my initial review here for transparency because the first contact with the company was indeed poor, but they have fully rectified the situation and I can again recommend the watch to friends and family.* Miserable customer service. Got one for my wedding, less than 6 months later it stopped working for no reason. No drops, no hits, not so much as a jostle. The company basically said "sorry but we're not responsible when our products stop working for no reason, take it a jeweler or buy a watch repaid kit online!" Avoid this company at all costs, they clearly only care about their bottom line, and they make a shoddy product.

Two years in a row I ordered a watch and bands from Brathwait for Christmas presents and two years in a row they failed to deliver. Their responses only when requested are always about backlog, vendor issues, covid, etc. In one response they told me I was at the top of their priority list and they would be getting a new shipment in 2 weeks. It was a lie. They have failed in honesty because they do not tell you when you order that their product is out of stock and they are unable to fulfill, however they take your money. I have never given a bad online review about any company and feel bad doing this but I cannot recommend them to anyone. It’s a frustrating experience.

I ordered an automatic watch in November 2021 and it took more than a month to arrive. When it finally arrived it wasn't working. I contacted customer support several times and to this day (more than a month later), I still haven't received a response from them. Worst customer service I have experienced and the watch is still not working.

I bought the watch back in 2020 during black friday sales, but it didn't arrive in time for Christmas. Shame, though understandable given Covid shipping delays. The watch didn't arrive until months later, with little response from the customer service team. Then it stopped working within 1 year. I asked them what could be done since it was within warranty, they advised to change the battery and that they would refund me the cost of doing so. While the battery change was successful, I have heard nothing about the refund since. Bad customer service. EDIT: Finally got refunded. They also gave me 15% off for my troubles, which was very nice of them. Changed review to reflect this.

I ordered the swiss classic 3 months ago and still have not received my order. Tried contacting support but no reply.

I ordered two wristbands for my watch about two months ago (09/25/21) and still haven't received my order. I've tried contacting the support twice by E-Mail but haven't heard anything since. Really disappointed, because I was pleased with the service when I ordered my watch a couple years back.

I ordered a watch a year ago and I still havent receive it. I emailed them many times and they always answer that they will send it in a few weeks. But they never do... I hope I will get my money back.

Great looking watch. Second hand fell off after 3-4 years but brathwait offered to replace it at no charge. Watch is back ordered and I’ll update this review when it arrives. .