bostonscally.comReviews of bostonscally.com

Loved the hats but the customer service just lost me as a customer. I have purchased about five of them, and just last week purchased another. This week I received a mailing of a new style that I liked & thought I'd buy it and also one for my daughter's boyfriend. They have a special that if you buy three hats you get $25 off, so I emailed them explaining that I purchased on less then a week ago & asked if they would help me out, but was told no. They did offer me a 10% discount (which is less then their existing promo of 12%). I asked if they could escalate to management but was told I was already high on the food chain. Being in Mass myself I figured I was working with a small local company who would work to keep a good customer happy, but they made no extra effort. Note to management: it costs a lot more to gain a new customer then it does to retain an existing one. Lots of negative service reviews here. Too bad. Anyway, that's my last cap bought here.

Fantastic quality and fast shipment makes this my new go-to for all my hats!

Hat seemed of decent quality, sad to find out afterwards it’s cheap made in PRC. Sizing on the website was off, as was color based on the look online (I had ordered the Roy in Slate blue, which is MUCH more blue than grey in real life). Exchange (for which they charge shipping again!) only covers size, won’t make exceptions for color. Would not recommend.

Absolutely terrible return policy. Myself and my family have been customers for quite some time ordering multiple hats for the holidays, birthdays etc. I ordered a limited edition hat (early for my husband's birthday) that unfortunately came in the wrong size and there was no exception in a return, exchange or store credit for the item. Yes it was past the 30 days because it was ordered for someone's birthday and they opened it on their birthday! Again no exceptions like a 20% restocking fee, partial store credit etc. And it took me multiple attempts and 2 weeks for someone to contact me about the issue with the hat size. They have horrible customer service and do not value their customers. It's a shame as we really liked this company. We will be giving future business to another hat company.

Great quality cap, superior finish, accurate sizing and fast shipping. Top of the game in style and choice of material. Sharp looking that surpasses any and all others. The start of a purge of the dreaded baseball cap. So much more class.

Ordered a cap with a remark to adjust the size since it fell between their standard sizes, which is a service they offer. When the cap arrived, way too big and too loose to wear. Their customer service couldn't care either and offer no real solutions for purchases made outside the US. Bad quality coupled with a bad attitude towards customers.

Very nice collection. I loved it. The owner is very humble and displays nice cotton fabrics. Overall a nice experience to shop.in boston cotton.

Ordered a cap for my hubby. Arrived quickly but too small. No problem with their 30 day exchange policy. They paid shipping on exchange and hubby had better fitting cap in like 4 days. Very happy!!!!