bostonscally.comReviews of bostonscally.com

Deceptive trade practices and false website advertising. They post on their website free exchanges. Even in the refund section free exchanges or gift card. What they do not say, free exchange for the exact same hat in a different size because of fit or same size because of damage. If you bought the hat on sale or got a discount, your new hat will likely be a full price plus, and I truly cant say for certain, you may have to pay for shipping again. So the word Free is not a total lie, it only applies to two cases, that is deceptive trade. It is not only the website, but provided by the company via email prior to ordering, so they even had an opportunity to clear it up and chose not to. So if you have $50-60 lying around to try a hat on, I like their hats, but their commitment to customer satisfaction and service is see through.

The truth is that these are $20 hats at best being sold for $50 plus shipping. It's a sham people. My hat is Walmart quality at best. Save your money for a good hat. I'm going to attempt to return my overpriced hat...wish me luck. I hear they're difficult to deal with.

First I'll say that BS has some great hat designs. So much so that even still I'm tempted to purchase fairly frequently. But, I won't. I've learned my lesson I think. Here's the problem. 1. Sizing: it's all over the place. I have 8 BS hats. I've exchanged 2 of them (the replacements didn't fit either) and modified two myself (which sort of worked). Two of the last 4 also don't fit I just didn't do anything with them. So I have three wearable hats out of eight. The hats are already about 20-25% overpriced so of the approximately $400 in hat purchases i have three wearable hats, so dividing what I've paid by hats I can use those three are around $133 apiece. Way, way too much. 2: Sizing: In general the hats aren't deep enough. If you like your cap to rest right at the point where your ear attaches to your head, which I almost guarantee that you do, then most of their hats will be too shallow as they typically go to about a finger width above the top of your ear. Somewhere between a normal hat and a yarmulke. I've sized up to try to fix this but still too shallow and now too big around. I think that's just a cheaping out by saving material problem. 3 Sizing:I've had in the same order 8 panels of the same size that fit or were to small and 6 panels that were too big. Mind you, that's ordering all the same size. They counter by saying check the sizing chart for each hat but the sizing charts are the same for every hat so that is them just blaming the customer for an issue of their own creation. Bottom line: Each order is a crapshoot on an already expensive hat. Good luck.

Bought a hat. They sent a tracking number that Fedex says it was cancelled by the shipper. Email is the only way to contact the company which is a huge "red flag". They replied that the wrong tracking number was used but they didn't provide the good one. Paid for 2 day shipping. Still waiting a week later. I have lost hope that I'll see my hat or money. I consider this to be a scam company. Doesn't look like I'm the only reviewer with the same thought. Just wish I looked into the company more before ordering. Update: received the hat 8 days later. Quality is 6-7 out of 10. Ha. Not worth the $48 I paid. So the company came through, but offering 2 day delivery is still a scam in my book.

Product is wonderful. Customer service and response time leaves a lot to be desired

I ordered a hat for my son for Christmas with no problems but he returned it because it was too large. The problem with Boston Scally is even though they gave me a credit I have not been able to apply it. No return communication through email or phone to help with the order. I feel like they took my money and my son’s Xmas present. Not a good way to run a business!

Nothing traditional anymore, made and brought to you by the Irish lads in China. Purchased the 8 panel trainer as a gift and it feels flimsy and not quality. For the cost plus the cost of delivery it took 7 business days and came in a crappy box with some tape that says Boston Scally. I just assumed after spending 15.00 to 20.00 more on the brand that it would be shipped promptly and the packaging would reflect the price. Your better off purchasing from "weaversofireland.com" it's traditional, quality and made in Ireland.

I own 3 of their hats, each one fitting a little different. I ordered a 4th and it was way too big. I sent it back and they didn't refund the shipping and charged me a handling fee, so basically I paid $22 to try on a hat. Their response was laughable. I don't recommend this company. Their sizes are inconsistent and their service is poor.